Zingerman's Roadhouse, LLC
Roadhouse Host (Project Management)
Our Performance Expectations are:
Essential Functions:
Arrives on time for all shifts, meetings, and classes.Follows the training compact and takes responsibility for his or her training.Gives great service over the phone.Is active in helping "connect the dots"Follows host priority listMaintains neat workspace and completes all assigned side work.Positively responds to requests for help from guests, managers, and staff.Takes reservations accurately, politely, and enthusiastically using our three steps to great service.
Other Functions:
Follows the three steps to great service and the five steps to handling a customer complaint.Is able to recognize where help is needed in all areas of the Roadhouse and assists as needed.Is knowledgeable about the menu and is able to answer questions about the menu, is able to complete a Roadhouse menu tour.Knowledgeable about upcoming special dinners and private events.Attends and participates in weekly huddles and/or is responsible for knowing Roadhouse key measures and numbers.Follows the staff member guidelines.Documents all code reds and greens.
Physical Demands:
Must be able to move and position self around the kitchen, the basement and on the dining floor during the shiftBending, stooping, and being positioned upright for long periods at a timeMust be able to safely lift up to 50 lbs.Must be able to balance and relocate a tray with drinks and/or dishesAscends/Descends between basement and main floor
Our Event Staff performance expectations are:
Is able to follow directions in the moment, under time pressure, with a smileCan work long shifts that require standing/walking/bending/lifting throughout shiftHas excellent communication skillsHas the ability to handle multiple tasks at one time and stay focusedStays well organized with a strong attention to detailHas reliable transportationServes food and beverages carrying large, heavy traysSets up and tears down events including tables, chairs, place settings, linens, buffetsStocks and replenishes food stations/buffet tablesAssists bartenders as needed, including serving beer and wine on occasionBusses tables and works to keep guest spaces clean and tidy
Successful Candidates will have the following Personal Characteristics:
Passionate about great food and great service. Interest in learning about food, people, business.Self-motivated, especially under pressure.Ability to work independently and as a member of a team.Able to effectively manage their emotions in the workplace.Communicates effectively and efficiently.Likes to read.Detail-oriented.Can handle complexity and paradox.Strong organizational skills.Strong interpersonal skills.Bold! Engaging! Entertaining!
Benefits & Perks
From Day 1
Paid training
Paid time off accrual
Free access to our Employee Assistance Program (EAP) that provides a variety of resources and services to employees and immediate family members
25% reimbursement for massages
Discounts at local businesses
After 90 days of service
Company paid long term disability(if eligibility requirements are met)
Company contribution to medical insurance and health savings account
Company contribution to dental insurance
Vision Coverage
A 40% off discount card for Zingerman's businesses (must be out of orientation period)
Option to buy a Zingermans community share
After 1 year of service
401k matching contributions after eligibility requirements are met