E-Commerce Books (Sales)

GENERAL JOB DESCRIPTION 

The E-Commerce Books and media agent is primarily responsible for the research and creation of online products from donated goods to be sold on the e-commerce auction-based website.

MAJOR DUTIES AND RESPONSIBILITIES 

• Research specialty items and assign correct values using multiple platforms and databases. 
• Use software to scan books to determine the value of books and other merchandise using Neatoscan database or live look-up. 
• Write clear and accurate detailed descriptions  
• Photograph items to department standards for aesthetic presentation and composition 
• Provide customer service via email and phone to ensure prompt, accurate and professional management of customer inquiries, including questions/concerns/issues about listed items, and correcting errors. 
• Achieve department production goals for listing items and average sales goals, as established by the E-Commerce Manager. 
• Attend and actively participate in all on-going training. 

MINOR DUTIES AND RESPONSIBILITIES 

• Ensure work areas are maintained, organized, clean and safe. 
• Assist in expanding the listing software by staying up to date on new functions, requesting additional apps and features, providing feedback, and attending any necessary webinars. 
• Actively participate in team-building exercises. 
• Assist in the training of new hires when necessary. 
• Attend monthly staff meetings and as scheduled 1 on 1's. 
• Have the motivation to cross-train in other areas of the department to increase job fluidity. 
• Perform other duties as assigned. 

• QUALIFICATIONS FOR THE JOB 

Experience: 

• Computer, Internet, and Microsoft Office Suite experience required. 
• IPhone/IOS and/or Android experience required. 
• Thrift, Online and/or Auction-based sales or appraisal experience required. 
• Proficient in search engine use and basic computer skills. 

  

Other: 

• Reliable Transportation 
• Ability to pass pre-hire screenings such as background or drug screenings. 

  

KEY COMPETENCIES 

• Oral/Written Communication 
• Organization and Time Management 
• Digital Technology 
• Teamwork/Collaboration 
• Critical Thinking/Problem Solving 
• Professionalism/Work Ethic 
• Career Management 

  

PHYSICAL REQUIREMENTS 

• Must have the ability to sit or stand for extended periods of time. 
• Must be able to lift up to 50lbs with or without assistance. 
• Must be able to work in a warehouse atmosphere and endure loud noises, dust, and the presence of large machinery. 

POTENTIAL CAREER PATH 

• Production Associate 
• Department Lead 
• Assistant Manager 
• E-Commerce Manager