KGPCo
Key Account Rep I (Finance)
Provide status of orders which includes expediting, delivery schedules and replacement needs.
Work order holds and backorder reports.
Entry and follow up of CRM activities to ensure customer satisfaction.
Answer inbound calls and on occasion will proactively reach out to customers
Document account summary notes regarding each customer
Order entry - provide follow-up Order Acknowledgment for every order
Provide daily or weekly Open Orders reports as indicated on the Account Summary notes
Assist in training new team members
Conduct New Account setup
Provide price and availability of material
Formal quote entry
Provide freight quotes
Run material Usage reports
Conference calls with customer to conduct ledger review, project review, order status/complaints
Perform account collections
Entry and follow up of CRM activities to ensure customer satisfaction.
EDUCATION, QUALIFICATIONS and/or EXPERIENCE
Associate's Degree (A.A.) or equivalent preferred; minimum of two years related office and/or customer service experience is required; or equivalent combination of education and experience. Proficiency in Microsoft Office Suite specifically Word & Excel is required (V-look ups, pivot tables, etc.). Ability to multi-task and remain organized is a must. The ideal candidate will possess excellent customer service skills inclusive of effective written and oral interpersonal communications and the appropriate responsiveness to customer needs.
KGPCo is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity