Renewal Specialist-US (Biotech)

Role Summary

As a renewal specialist, you will play a vital role in maintaining and growing our client base by managing the renewal process for existing customers. You will be responsible for securing proactive contract renewals while fostering strong relationships with clients to maximize retention rates, protect revenue, and drive growth. This position combines elements of client advocacy, sales expertise, support services, and product knowledge.   

Primary Functions:

1. Renewal Management: Meet or exceed team renewal targets. Coordinate the renewal process for existing clients, including sending out renewal notifications, negotiating terms, and ensuring timely contract renewals.
2. Client Communication: Establish and maintain strong relationships with clients to understand their needs, address concerns, and facilitate the renewal process smoothly.
3. Contract Negotiations: Collaborate with sales, legal, and other relevant teams to negotiate contract terms, pricing, and renewal conditions to achieve mutually beneficial agreements.
4. Retention Strategy: Develop and implement strategies to increase customer retention rates, including identifying upsell or cross-sell opportunities and proactively addressing potential renewal risks.
5. Documentation and Reporting: Maintain accurate records of renewal activities, contracts, and client communications. Generate reports to track renewal performance and provide insights for strategic decision-making.
6. Customer Satisfaction: Ensure high levels of customer satisfaction by delivering excellent service throughout the renewal process, addressing inquiries promptly, and resolving issues effectively.

 

Knowledge, Skills and Abilities: 

• Passion for a positive client experience.
• Experience: Previous experience in a customer-facing role, sales or account management, preferably in a B2B or SaaS environment.
• Communication Skills: Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and professionally.
• Negotiation Skills: Strong negotiation and persuasion skills with the ability to influence and close deals effectively.
• Organizational Skills: Exceptional organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Relationship Building: Proven ability to build and maintain strong relationships with clients, internal teams, and stakeholders.
• Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret data and metrics to drive decision-making with a solution-oriented focus.
• Technology Proficiency: Proficiency in CRM software, Salesforce, Microsoft Office Suite, or other relevant tools for documentation, reporting, and communication.
• Exhibit our Reach Principles - Respect, be Empowered, be Accountable, Collaborate, be Honest.

Education and Years of Experience:

• 2-4 years of relevant work experience in customer success, client experience or sales development
• 1 year of Experience using sales automation tools such as Salesforce.com

Benefits:

• Competitive Salary and performance-based incentives
• Comprehensive health benefits package
• Professional development opportunities
• Collaborative and dynamic work environment

We cannot wait for you to join Access as we grow and expand our Retention Organization!

This is a remote position open for US candidates.
Salary: 70k + commission opportunities

About Access Corp
Access offers services, technologies and subject matter expertise to help clients be more efficient and more compliant through better management and activation of their critical business information. From the boardroom to the file room, Access is a full-service information lifecycle partner deeply committed to our clients, our communities and our colleagues.  Our solutions include Information Governance advisory services, retention policy creation and implementation, records management and storage, scanning and information activation, software for document management and workflow automation, secure shredding and more. We are a proud member of the Inc. 5000 for ten consecutive years.  

Access considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a covered Veteran in accordance with federal law.  In addition, Access complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Access also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Sales