Patient Access Representative Ambulatory (Float) - 1 S. Park (Biotech)
Join the #1 hospital in Wisconsin!
We are seeking a Patient Access Representative Ambulatory - Float to:
- Enter and verify demographic and insurance information, identify and collect patient financial obligations, and registers or admits the patient.
- Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills.
- Cover a variety of clinic locations and hours as needed for operational needs
Education:
Minimum – High School Diploma or Equivalent
Preferred – Associate's Degree in Business, Finance. Health Information Management or related field
Work Experience:
Minimum – One (1) year of experience in a customer service related field
Preferred – One (1) year of experience in a healthcare, call center, business, financial or insurance related field
Required Skills, Knowledge, and Abilities:
- Ability to work in a busy, loud, and demanding environment.
- Must independently recognize and evaluate situations for the level of urgency.
- Experience in providing a high level of customer service.
- Strong emotional intelligence and empathy.
- Excellent written and oral communication skills.
- Maintains effective and cooperative working relationships with co-workers, leaders, clinical staff and the general public.
- Must be detail oriented and accurate.
- Ability to multi-task and prioritize tasks.
- Displays an aptitude and willingness to learn new responsibilities.
- Willingly accepts feedback.
- Flexible and innovative.
- Ability to problem-solve and work independently.
- Displays a professional appearance.
- Dependable and reliable in achieving goals.
- Experience operating office machines such as personal computers, fax machines, photocopier, and document scanners.
- Familiarity with medical terminology and abbreviations.
Physical Requirements:
Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.
Our Commitment to Diversity, Equity, and Inclusion
UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, women, and LGBTQ+ and non-binary identities are strongly encouraged. EOE, including disability/vets.
Work Schedule:
Full-time, 100%FTE. Scheduled hours Monday - Friday, 8:00AM-4:30PM. Home base is Park St, Floats schedule may vary depending on operational needs.
Responsible for covering Central ,West and occasionally East Clinic locations. Hours may vary depending on the needs of the department.
UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.
UW Hospital and Clinics benefits
