Service Coordinator (Finance)
Position Overview
We are seeking a detail-oriented and customer-focused
Compressor Service Coordinator to support and optimize the daily operations of our field service team. This role is essential for ensuring efficient scheduling, timely service delivery, and seamless communication with both technicians and clients. The ideal candidate brings a solid background in service coordination or dispatch, preferably within industrial equipment or compressed air systems.
Key Responsibilities
- Schedule and dispatch field service technicians for repairs, installations, and preventive maintenance on rotary screw, reciprocating, and oil-free air compressors.
- Act as the main point of contact for service inquiries, ensuring timely and professional communication with customers.
- Utilize SAP to manage service orders, track job progress, and ensure proper time logging.
- Oversee and manage preventive maintenance contracts and scheduling.
- Ensure technicians are equipped with the required tools, parts, and job-specific instructions.
- Track job completions, maintain customer records, and ensure accurate and timely documentation.
- Coordinate with the parts department to order and track service-related components.
- Assist with quoting and coordination of non-contract service jobs.
- Collaborate cross-functionally with sales, operations, and management to resolve service-related challenges and ensure customer satisfaction.
Qualifications
Required:
- High school diploma or GED; associate degree or relevant technical certification is a plus.
- Minimum 2 years in service coordination, dispatch, or operations support role—preferably in an industrial or mechanical setting.
- Proficiency in SAP and Microsoft Office.
- Strong organizational, communication, and multitasking skills.
- Customer-first mindset with the ability to prioritize in a fast-paced environment.
Preferred:
- Experience with rotary screw, reciprocating, and oil-free air compressors, refrigerant and desiccant dryers.
- Technical knowledge or background in industrial equipment servicing.
- Previous administrative support experience.
- Familiarity with safety regulations in industrial environments.
- Excellent written and verbal communication skills.
- Critical thinking and problem-solving capabilities.
- Relationship-building abilities within cross-functional teams and the broader community.
Why Join Us
- Competitive pay and comprehensive benefits
- Supportive and collaborative team culture
- Opportunities for career development and advancement
- Industry stability and a reputation for excellence in compressed air solutions
Advanced Compress Air operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.
Why Build a Career with Us?
Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
