We are looking for a Field Service Engineer for our Petro and Grabner Instrument Business. This position will provide service and support for US and Canada Markets. This person will interact with our customers via telephone, on-line and on-site. The Engineer performs installations, operator training, field-based calibrations, remedial repairs, verification of instrument performance and operation of Grabner instrumentation. This role includes training customers with instrument operation and maintenance. This person has responsibility for inventory and company asset management, documentation of activities through case management, and expense reporting. The Field Service Engineer contributes to Petro and Grabner business unit growth through maintaining high levels of customer satisfaction, identifying customer needs, being an advocate for the customer internally, and through sale/renewal of service agreements, upgrades and identifying new instrument leads. Occasional visits to Broken Arrow, OK and/or Vienna Austria facility may be required to assist in the calibration, repair, or disposition of instrument or instrument components.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Independent management of schedule to meet customer needs and achieve business goals
Diagnosis, repair, and calibration of complex electronic, mechanical, fluidic and optical subsystems, including:
stepper motor driven robotics
microprocessor and control electronics
Microfluidic circuits
PC and o/s operation and maintenance
Manage customer after market relationships in terms of identifying customer service and success needs and expectations, work to schedule site visits for resolution
Provide customer site calibration services, operational training, instrument installation or set-up, and attention to customer success requirements. Provide a higher level of instruction or consultation to assure customer is maximizing the benefits of the instruments and their applications.
On-site diagnostic repair of Grabner Analytical Instrument, electronic circuitry to the level of component replacement as appropriate for the given product.
Provide on-site consultative support to customers in both a reactive and proactive manner
Develop and execute on key account aftermarket support strategy and work cross functionally to deliver the developed plans with attention to continuous improvement.
Repairs and evaluates the mechanical mechanisms used in instruments. Consists of re-positioning/alignment of parts, replacement where necessary and observation of mechanical function to confirm proper operation.
Assist on occasion with repairs and calibrations in the Broken Arrow Repair Depot
Represent the customer during internal meetings and cross functional collaborations
Support upon request international training of Grabner Distribution Representatives in Broken Arrow, OK and/or Vienna, Austria.
Engage in pre-sales support as appropriate, particularly with Key Accounts
Solid understanding of electromechanical and fluidics systems, including hardware, electronics, vision & computer operating systems.
Excellent written and verbal communication skills; fluent in written and verbal English
Self-directed with strong initiative
Strong organizational abilities to manage multiple priorities and coordinate efforts with cross-functional team members.
Excellent problem solving and troubleshooting skills
Strong customer relationship skills
Familiarity with petroleum testing equipment and associated markets
Experience working in a rapid growth environment preferred.
Ability to manage a travel requirement of 80%
AMETEK is a highly technical manufacturing company made up of 40 industry leading companies. Our mission is to solve our customers' most challenging problems with differentiated technology solutions. We employ 18,000 colleagues in more than 30 countries. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.
Nearest Major Market: Tulsa Nearest Secondary Market: Oklahoma