Zingerman's Roadhouse, LLC
Roadhouse Roadshow Barista/Sales (Project Management)
Compensation: $9.00/hour + tips (min $14/hour, average $17-18/hour).
Our performance expectations are:
Greets all guests (drive-thru, walk-up and phone) and takes their orders following our Zingermans level of service Handles cash/card transactions responsibly and maintains a balanced cash drawer Tastes and learns about all Roadshow products as well as the Roadhouse dining room/kitchen procedures Arrives on time for all shifts, meetings, and classes. Follows the training compact and takes responsibility for their training. Follow the three steps to great service, four steps of order accuracy, and the five steps to handling a customer complaint. Maintains priorities in managing guest experiences and workplace (drinks, stocking, cleaning) Is able to recognize where help is needed in all areas of the Roadhouse and assists as needed. Positively responds to requests for help from guests, supervisors, managers, and staff. Is knowledgeable about the menu and is able to answer any questions guests may have Maintains neat workspace and completes all assigned side work. Attends and participates in weekly huddles Follows the guidelines listed out in the Roadie Handbook Follows established checklists and systems in Roadshow. Is respectful of and supports leaders in the Roadshow and Roadhouse. Uses the "go direct" policy when needed to address co-workers.
The Success Patterns for this position are:
Preferably has experience as a barista and/or sandwich making Has a reputation for excellent relations with guests and front and back of house staff. Has worked effectively as part of a team. Can safely lift 50 lbs and stand for long periods of time. Has reliable transportation
Successful Candidates will have the following Personal Characteristics:
Passionate about great food and great service. Interest in learning about what makes Zingermans unique and what makes our food and drink so special. Self-motivated, especially under pressure. Ability to work independently and as a member of a team. Able to effectively manage their emotions in the workplace. Detail-oriented. Enjoys the controlled chaos atmosphere that is a restaurant business Strong organizational skills. Strong interpersonal skills.