Receiver (Sales)

• Performs all product receiving functions, including inspection, counting, temping, weighing, and data entry of all incoming products.
• Provides direction for receivers and stockers in all receiving and stocking activities when lead the receiving shift.
• Ensure that invoices are processed and submitted to the finance office in a timely manner; Maintains all receiving logs and documents.
• Maintain back stock and receiving area (clean and organized baler room, loading dock, etc.)
• Manage returns and credit process including keeping area as clear as possible.
• Participate in department inventories and cycle counts as directed.
• Assist with stocking duties as needed.
• Ensure that merchandise areas are clean and organizes, including back stock areas.
• Establishes and maintains positive and productive vendor relationships.
• Communicate with Lead Receiver about any problems with deliveries, safety, and operations.
• Completes other duties as assigned by the Lead Receiver or Center Store Manager.

• Keep retail display areas and back-stock in clean, orderly condition, meeting health department standards.
• Record damaged and out of date products promptly and accurately.
• Remove trash promptly, sweep and mop floor.
• Dust and clean shelves when indicated while back stocking.
• Prepare department for inventory counts.
• Maintain department equipment in working order.  Monitor cooler and freezer temperatures (where applicable) and follow established procedures for handling breakdowns. 
• Follow safe working practices and ensure the backroom area is in compliance with OHSA regulations, and communicate any safety concerns to the Center Store Manager immediately.

• Demonstrate excellent customer skills, both internally and externally; Follow the 10-4 service rule
• Make yourself available to customers; greet each customer promptly with a smile.
• Handle customer complaints and questions courteously.     
• Coordinate with all supervisors and leads to address customer concerns, questions or thoughts. i.e., refunds, oops coupons, angry customers, broken machinery etc.
• Help customers place special orders. 
• Accurately and completely record special orders and ensure the forms are delivered for processing.
• Offer tastes, samples, suggestions for purchase.

• Communicate directly and professionally, following the Moscow Food Co-op Coworker Conduct Commitment.
• Stay up to date on information in department log books.
• Answer and route phone calls according to Moscow Food Co-op procedures.
• Keep a working phone and personal email address for necessary communication from the Co-op.
• Report customer suggestions, comments, and complaints to Mod and Department Manager.

• Work cooperatively with others in the department and throughout store.
• Maintain excellent attendance and punctuality.
• Take breaks according to department and store policy.
• Follows the direction of the Manager on Duty (MOD).
• Maintain accurate use of the time system, substitute for other staff as needed.
• Ensure a safe working environment for all staff and customers.
• Assist with training new staff when appropriate
• Carry out established opening and closing procedures.
• Complete Co-op-wide trainings as required.
• Attend all inventories, dept. meetings, and all-staff meetings.
• Participate in department and store-wide initiatives such as Open Book Management and others as they occur.

• Commitment to the mission and goals of the Moscow Food Co-op.
• Minimum of one year experience working in a fast-paced retail environment; experience in receiving and inventory management responsibilities in a grocery store setting.
• Familiarity with trends in the natural food industry and grocery stores.
• Experience with reading financial statements, invoices, inventory documents, etc.
• Demonstrated ability to give high levels of customer service.
• Motivated, energetic, outgoing, self-directed, positive, adaptable team player.
• Reliable, dependable, organized and able to handle multiple demands.
• Excellent communication and problem solving skills.
• Basic math and computer skills.
• Regular, predictable attendance; Flexible schedule; willing to work early mornings, evenings and weekends.
• Willingness and ability to meet the changing requirements of the job.

• Remain in a stationary standing or sitting position for long periods of time.
• Must be able to move about the store and surrounding co-op properties.
• Lift and/or move up to 50 pounds; Push/pull hand cart, racks up to 200 pounds.
• Frequent kneeling, stooping, squatting, bending, reaching (overhead/front/side/back).
• Ability to tolerate varying temperatures.
• Ability to stand for long periods and to work in close quarters with other people.
• Visual acuity to perform activities such as preparing and analyzing data and figures; viewing a computer terminal; frequent reading of financial reports, spreadsheets, contracts, invoices, and other detailed documents.