Job Summary:

The Site Supervisor is responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers or client sites. Will be responsible for the supervision of all employees at the site, including hiring, recruiting, assignment of work, training and development of their professional skills.

Essential Job Responsibilities

Serves as the principal liaison between production center employees and the Client
Supervises and delegates work to the team to ensure productivity goals are met and team provides excellent client service
Continuously looks for opportunities to increase the efficiency of operation
Seeks opportunities to increase services and makes recommendations to the key contact
Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
Recruits and interviews potential candidates for available positions at the site
Hires, trains, supervises, evaluates and develops all personnel assigned to the site
Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
Assists Manager with tracking productivity and collects all information necessary to provide leadership and the client with monthly reports
Responsible for ordering of all supplies for the center and must be able to manage an annual budget
Will be the face of the client as the liaison between the production team and the client
Must be able to process all intake emails and respond to the client regarding job requirements
Must be able to rout all incoming faxes thru accuroute
Must be able to provide details for the client monthly report
Schedule client courier services upon request

Qualifications & Requirements

High School Diploma or equivalent; Associate Degree preferred
Previous supervisor experience in a client service-oriented field, preferably mail/copy/production
Detail oriented with good attention to detail
Good verbal and written communication skills
Strong initiative required; ability to work independently with minimal direct supervision
Ability to lead others in a professional manner
Working knowledge of Microsoft products including MS Word, Excel and Outlook
Ability to walk, bend, kneel, stand or sit for an extended period of time
Successful candidates must be fully vaccinated from COVID-19 as a condition of employment prior to the start date
Requires a highly motivated person to lead and direct a team
Reliable person who will support building the current foundation and be a forward thinking person
Must be willing to do Overtime at little or no notice
Able to hold weekly huddles with the team
Must be able to partner with the other leads, such the Mailroom lead and Receptionist
Willing to work along side the team to manage and produce work as needed

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.