ContactCenterAssistantManagerTechSupportOperations (Project Management)

Thank you for your interest in a career with Centra.  A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members' financial lives and our communities.  Centra was established in 1940 and is headquartered in Columbus, Indiana.  Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States.  Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY and Whitakers, NC.  Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in achievement of results, and the opportunity for growth with the Centra Family.  Credit Unions are Not for Profit, Not for Charity, But for Service.  If these are the things that matter to you then please read on, we look forward to hearing from you. 

Centra Credit Union has an exciting opportunity for a full time Conact Center Assistant Manager - Tech Support Operations in Columbus , IN.   

ESSENTIAL FUNCTIONS:

This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.

• Lead and manage Department activities and Team Members in accordance with engagement focused goals, objectives and policies established.
• Counsel, train, and aids Team Members on products, agent questions, and promotions at the Credit Union.
• Assists Team Members in troubleshooting Centra Phone, Website, Billpayer, Debit/Credit Cards issues, Mobile Banking, and all other products and services.
• Maintain and develop collaboration within the organization and other Departments to ensure a team effort and positive member experience delivery.
• Maintain or exceed key product/service goals within the Department to ensure profitable and sound business practices for the Credit Union.
• Maintain ongoing communication with supervisor, informing him/her of all pertinent problems, irregularities, new developments, changes, or other important information discovered via member engagement.
• Ensures Compliance with all Credit Union policies, procedures, compliance, and security protocols.
• Works as a Member/leader of special or ongoing projects that are important to area/ process improvement.
• Supervises the day-to-day operations of the Contact Center. Supervisory duties include performance management, training, and development, and demonstrating and cultivating Centra's Vision, Mission and Core Values.

EDUCATION & EXPERIENCE – (Equivalent combination of Education & Experience will be considered.)

• Associate's Degree in Related Field
• A minimum of one year up to three years of similar or related experience, including preparatory experience.

Centra is an Equal Opportunity Employer

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