National Records Manager (Legal)

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The National Records Manager (NRM) role is a key operational leadership and people management role in support of Epiq's Records & Information Governance (RIG) outsourced operations.  The NRM is responsible for day-to-day operational management and oversight of an Epiq client RIG program, ensuring we are meeting or exceeding both the customer's and Epiq's standards for information lifecycle management.  This position requires an operationally minded professional with significant experience in large law firm records and information governance operations.

Responsibilities

• Drive effective and efficient day to day operations of a client's RIG Operations
• Manage, mentor and coach the Epiq RIG team to deliver high-quality work with a focus on customer service, operational excellence, and effective communication
• Ensure adequate coverage of all client offices with regard to supporting RIG activities
• Manage the review and reconciliation of RIG program vendor invoicing such as offsite storage and shred services
• Document and improve processes to achieve high levels of compliance
• Train and cross-train all Epiq team members on core RIG functions, systems, and processes
• Establish positive, trusting relationships with client RIG leaders, Partners, Attorneys, and firm administrative leadership
• Optimize the use of technology in day to day operations
• Collect and analyze data to identify process improvements, manage the Epiq team, and report out to the client on operational achievements and areas for collaboration
• Direct and oversee projects such as real estate moves/restacks/closures, disposition projects, imaging projects, matter mobility projects, data cleanup projects, etc.

Requirements

• Minimum of 5 years of RIG program operations management in law firms
• Professional certification a plus (e.g., CRM, IGP, CIGO)
• Impeccable written and verbal communication skills
• Demonstrated experience applying RIG principles to core RIG activities such as physical and electronic information management, retention/disposition, matter mobility, etc.
• Significant experience with law firm records management software applications (e.g., LegalKey, iManage Records Manager, FileTrail, iCompli) and working knowledge of law firm document management systems (e.g., iManage Work/Desksite/Filesite, NetDocuments)
• Strong understanding of offsite records storage vendor landscape and operations

• Exceptional project management, follow up, planning, organizational, analytical, and decision-making skills

• Experience with outsourced operations management a strong

The Compensation range for this role is 78,241.00 - 117,361.00 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.