QTC Management, Inc.
Customer Service Call Center Supervisor (Maintenance)
Job Summary:
Plans and implements staff support for call centers to provide optimal call flow management, customer service, and employee staffing. Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions. Using Automated Call Center (ACD) data, forecasts and schedules staff. May train and coach call center personnel to improve service and maximize staff utilization.
Essential Duties and Responsibilities
Competencies:
Education and/or Experience: (includes certificate & licenses)
This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.
QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.
Division Management