The Lundquist Institute for Biomedical Innovation
IT Support Technician II (Information Technology)
Required Skills & Qualifications:
· GED or high school diploma required. Associate or Bachelor's degree in Information Technology, Computer Science or a related field of study highly desired.
· Microsoft Certified Professional (MCP) certificate highly desired
· Minimum 3+ years' experience with basic PC, Windows, software, hardware, peripherals troubleshooting/installs/repairs
· Intermediate knowledge of PC hardware, peripherals, Windows OS and business applications
· Intermediate knowledge of Apple devices, hardware, software, operating systems
· Basic knowledge of wired and wireless networking
· Intermediate knowledge of phones and VoIP systems. Cisco experience a plus.
· Intermediate proficiency in Microsoft Office 365
· Ability to prioritize, problem-solve, and make sound judgments and recommendations
Description of Duties:
· Identify, document, diagnose, and resolve computer hardware, software, peripheral, and phone issues
· Provide excellent Customer Support via phone, email, remote, and in-person
· Manage enterprise applications, user accounts, and access rights
· Analyze, install, configure, repair, and manage computers, software, devices, and applications
· Configure basic network cabling, wall jacks, ports, and switches
· Contribute to project planning, group analysis, and deployment solution
· Responsibilities may include training, security, basic network connectivity, backup, and data recovery
· Some local travel and small equipment transportation may be required
· Some occasional lifting (up to 50lbs) may be required
Salary Range: $33- $43.00 per hour
See Job Description