Service Coordinator (Personal Services)

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

POSITION SUMMARY:

The Service Coordinator will be the main point of contact and support for participants in Adult WIOA Workforce Programs. They will provide strength-based, holistic case management services related to all aspects of a participant's life. The services provided by the Service Coordinator will include working with the participant to assess strengths and barriers, develop goals, select and connect to most appropriate program services, and provide resources and referrals – as well as the support needed to access them.

Essential duties include, but are not limited to:

• Conduct comprehensive and specialized assessments to determine strengths, barriers, resources/referrals needed, appropriate services and career pathways.
• Collaborate with participants and the Adult Career Services team or services.
• Develop comprehensive goals and service plans that address barriers to employment. This will include the creation of Individualized Employment Plan (IEP) in CWDS.
• Use flexible and mobile approach to service delivery – such as meeting participants in the community, utilizing virtual platforms like Zoom and CareerLink, and offering flexible service hours. Ensure service delivery is most appropriate and accessible for participant.
• Advocate for the participant with internal and external providers, ensuring their voices and priorities are fairly considered.

Status: Full-time

Location: Lawrenceville Workforce Development Center - 118 52nd Street, Pittsburgh, PA 15201

External Hiring Range: $37,960.00 up to $39,478.40/year

Schedule: Monday through Friday (8:00am – 4:00pm) Schedule can vary depending on department needs.

Travel Required:  Occasional travel may is required, to Goodwill sites in Southwestern Pennsylvania.

QUALIFICATIONS:

• High school diploma or equivalent AND 5 years of experience required. OR
• Associates degree AND 3 years of experience required. OR
• Bachelor's degree AND 1 year of experience required. 

Required Experience: must in any customer service field, required. 

Preferred Experience: must be related to locating resources and services for diverse populations, to include some or all of the following: Goal Planning, supporting clients with issues related to poverty, child care, transportation, food and housing insecurity, basic needs, unemployment, underemployment, criminal backgrounds, mental health
and D&A issues, ID/DD, preferred.

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Qualified candidates must have a valid driver's license and reliable transportation for local travel.
• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to their first day of employment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Human Services