Service Desk Administrator (Information Technology)
Service Desk Administrator
We are looking for a dynamic, passionate, and outstanding Service Desk Administrator to add to our growing talented team. You'll be part of an exceptional tech team that constantly seeks innovative ways to serve our users.
Who We Are:
Allied World Assurance Company Holdings ltd is a global provider of insurance and reinsurance solutions.
Our team is composed of highly motivated techs and analytics-oriented people that aim to leverage world class solutions to provide exceptional service for our users. As the Service Desk Administrator, you will have the opportunity to make impactful contributions to our users as you work alongside the Global Service Desk team. The position is based in New Jersey but has the option of Hybrid remote working two days per week also.
About the Role:
The Service Desk Administrator's role is to support and maintain all related resources to ensure end-users can operate at peak efficiency. In this support function, you will assist in maintaining and troubleshooting user software and hardware issues providing support for our employees in the office and remote.
This includes installing, diagnosing, repairing, maintaining, and upgrading all user hardware and equipment to ensure optimal performance.
With strong administrative skills and customer focus, you will provide a friendly and proactive service to our users and conduct efficient handling of each query and advise users of the ensuing solution.
We strive to build an inclusive team culture and value the diversity of the people we hire. Diversity at Allied World means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person's talents and strengths.
Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holdings, Limited and benefit from a strong capital base and a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways.