Patient Care Navigator - Emergency Medicine - Healthful - Ascension Saint Joseph Hospital, Elgin (Information Technology)

Elgin, IL - Seeking Patient Care Navigator

Everybody Has A Role to Play in Transforming Healthcare

As a Patient Care Navigator (PCN), you play a vital role in improving the level of care for each patient, guiding them and their families through their transition home following discharge. At Vituity we know the impact you can have.

Join the Vituity Team. At Vituity, our core values matter. We embody a Culture of Caring by approaching every human interaction with compassion and heart. With a Servant Leadership philosophy, we focus on what we can accomplish when we put our patients and colleagues first. An Ownership Mentality means we all have mutual accountability to drive positive change for Vituity as a whole. Finally, our focus on Innovation enables all of us to re-imagine healthcare and bring about lasting change. Ultimately, we are unified around the common purpose of transforming healthcare to improve lives, and we believe everyone has a role to play in that. Help us shape the future of healthcare.

Vituity Locations: Vituity has opportunities at 450 practice locations across the country, serving 8 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Establishes relationships with and serves as the primary point of contact for patients
• Clearly communicates the purposes and services available to patients, family members, and caregivers
• Works with the patient to coordinate transition into or out of a care setting by following instructions they received from a medical professional. This may include faxing information, obtaining referrals or authorizations, arranging transportation, coordinating durable medical equipment (DME), making and confirming appointments, obtaining test results, and other patient related duties as designated
• Practices regular communication with care team members to provide feedback around process improvement of services offered within the community, and to expand knowledge of those services that can better serve the patient and increase effectiveness of the role
• Frequent touch bases with Program Manager and Medical Director and assistance with other duties as assigned for participation in hospital initiatives
• Remains aware of and develops relationships with community resources and services offered, such as (and not limited to) mental health, housing, food, and employment assistance, and provides information on such services to patients as needed
• Receives patient requests for assistance and refers the patient to an appropriate member of the care team for resolution, unless Navigator can resolve on his/her own and within the scope of the position
• Performs duties under compliance with HIPAA and understand the importance of protecting patient information
• Maintains documentation of all client encounters in excel or software-based programs, and completes reporting requirements according to program standards
• Attends and represent the organization at training and meetings at the request of or with the approval of the supervisor
• Fully discloses relevant training, experience, and credentials, in order to help patients understand the scope of services the Patient Care Navigator is qualified to provide and refrains from any activity that could be construed as clinical in nature.
• Under the direction of the manager, develop an understanding and work with the care team to facilitate improvements of Adjusted Length of Stay (ALOS), re-admission reasoning and rates, Gaps in Care, health insurance, and other concepts as needed, guiding by local care scenarios

Required Experience and Competencies

• Requires a high school diploma or GED
• Must be available Monday through Wednesday 12pm-7pm and Thursday, Friday from 1pm to 5pm
• Requires alternating Saturday coverage with our full-time Navigator
• Customer service experience preferred
• Healthcare experience preferred
• Caregiver experience preferred
• Proficient in medical terminology
• Knowledge of computer skills using Microsoft Word, Excel, and e-mail
• Entry level knowledge of Excel
• Comfortable in communicating with medical staff including physicians

The Practice

AMITA Saint Joseph Hospital - Elgin, Illinois

• AMITA Health is a non-profit system across Illinois, including 11 hospitals
• This 119-bed hospital has over 28,000 Emergency Department visits each year
• AMITA Saint Joseph has earned national Chest Pain Center accreditation and is a designated Primary Stroke Center, as well as ranked among the best in the nation for satisfaction

The Community

• Outdoor and indoor activities to enjoy year-round; hiking, biking, picnicking, golfing, sports venues to enjoy basketball, soccer, wrestling and more!
• A relaxing community with excellent housing
• Great cultural attractions, fine arts, museums, and various dining facilities that is sure to please your taste buds

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
• Student Loan Refinancing Options
• EAP, travel assistance and identify theft included
• Wellness program
• Commuter Benefits Program
• Diversity, Equity and Inclusion (DEI) initiatives including LGBTQ+ History, Dia de los Muertos Celebration, Money Management/Money Relationship, and more.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. We know that when we work together across sites and specialties as an integrated healthcare team, we can exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity appreciates differences; our dedication to diversity, equity and inclusion is at the heart of our organization. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

Applicants Only. No agencies please.

#healthful