YMCA of the Pikes Peak Region
Member Services Representative - Outdoor Pools (Finance)
Must be at least 18 years of age
High school diploma (or equivalent)
Customer service experience preferred.
Confidentiality and excellent organizational skills are strongly emphasized.
ยท
MEMBER SERVICE REPRESENTATIVE RESPONSIBILITIES:
Greet members and visitors
Answer all the customers' questions and address their complaints in a timely and professional manner
Answer all incoming calls, redirect them when needed
Assist in selling memberships and programs by proactively engaging in conversations on the benefits of YMCA memberships and programs.
Accurately process new memberships and program registrations
Collaborate with all center staff to ensure service excellence and timely follow-up to all member questions and /or complaints.
Meet and exceed membership satisfaction and retention goals.
Practice strong fiscal stewardship for execution of membership and financial policies and procedures of the association.
Respond to emergency situations by adhering to the safety policies and procedures set for the association.
Consistently deliver excellence in member service and member engagement
Other duties as assigned
PART-TIME EMPLOYEE BENEFITS:
Free individual membership
Program discounts
Generous retirement benefits - 12% after eligibility is met
Employee Assistance Program
Accrue 1 hour of paid sick leave for every 30 hours worked
CHILD ABUSE PREVENTION:
Support the YMCA of the Pikes Peak Region's commitment to child abuse prevention by:
Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
Reporting any suspicious behavior and violation of policy and procedures to your supervisor
Completing all child abuse prevention training as required
The YMCA has zero tolerance for abuse. We will report all suspected and/or allegations of abuse to the state and federal law.
OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
The YMCA of the Pikes Peak Region is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The YMCA of the Pikes Peak Region is a Drug and Alcohol Free work environment
Reasonable accommodations may be made to empower a qualified candidate with a disability to perform the essential functions of the job.
This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.