Tennessee Valley Federal Credit Union
Helpdesk Specialist (Information Technology)
JOB SUMMARY:
The Helpdesk Specialist I provides technical support to personal computer users by analyzing and resolving problems, supplying information concerning system use, performing system installation and maintenance functions, and coordinating solutions with staff and vendors for desktop systems and their peripheral equipment. Responsible for performing basic network administrative duties including setting up new users, assisting users with network access and resolving connection problems. Responsible for notifying supervisor of significant problems and recurring errors in operation systems. Monitors and enforces security patches on desktop systems and performs other essential duties as may be assigned by Information Technology management.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:
If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:
Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.