Morgan Olson

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Sales Program Analyst (Finance)



MORGAN OLSON LLC

Morgan Olson is the leading walk-in van body manufacturer in North America producing over 7,500 vehicles annually. Morgan Olson's portfolio of customers serves a multitude of industries and delivery applications. The primary industry served by these iconic Morgan Olson Walk-in vans is parcel package pick up & delivery because most everything ordered on-line is delivered by a Morgan Olson Walk-In Stepvan. Other key industries served include Textile Rental and Laundry services, baking and snack foods, newspaper delivery, service & utility vehicles, and the ever-growing mobile cuisine food trucks!

Morgan Olson's leadership stands committed and focused. Reinvesting tens of millions of dollars back into Morgan Olson's production facilities with state-of-the-art equipment and advanced automation technologies, producing the safest and most efficient "last mile" home delivery work trucks on the market today.

Job Title: Sales Program Analyst

Job Description:

Morgan Olson is a leading provider of innovative commercial vehicle solutions. We are committed to delivering high-quality products and exceptional customer service. As we continue to expand, we are seeking an experienced Sales Program Analyst to help our clients maximize the value they receive from Morgan Olson products and services. This role is essential in driving customer satisfaction and ensuring long-term success through increased Salesforce utilization and optimization, as well as effective interaction with other systems such as JD Edwards, Tableau, Microsoft Suite (primarily Excel & Teams) and various program management software and tools

ESSENTIAL FUNCTIONS AND ACTIVITIES:

  • Salesforce Configuration & Management: Customize and configure Salesforce to meet the needs of the sales team. Manage user permissions, data integrity, and system updates.
  • Data Analysis & Reporting: Analyze sales data to identify trends, opportunities, and areas for improvement. Generate reports and dashboards to provide insights to the sales team and management.
  • User Training & Support: Provide training and support to Salesforce users, ensuring they are proficient in using the system. Address user issues and provide solutions to enhance their experience.
  • Process Optimization: Work collaboratively with internal teams to streamline and enhance sales processes. Identify inefficiencies and implement improvements to ensure timely and accurate sales operations.
  • Cross-Functional Collaboration: Partner with teams such as Marketing, Operations, and IT to ensure Salesforce aligns with organizational goals and supports business processes.
  • Salesforce Utilization: Leverage Salesforce to track sales metrics, manage customer relationships, and ensure alignment between sales strategies and internal processes.
  • System Interaction: Interact with other systems such as JD Edwards, Tableau, Microsoft Suite (primarily Excel & Teams), and various program management software and tools to support sales operations and enhance overall efficiency.
  • Drive Growth Opportunities: Collaborate with the Sales and Marketing teams to identify new opportunities for upselling, cross-selling, and enhancing product/service utilization.
  • Customer Insights & Feedback: Gather and analyze customer feedback to influence sales strategies and improve service offerings. Ensure customer feedback is shared across teams to drive improvements.
  • Performance Tracking & Reporting: Track key performance indicators (KPIs) related to sales efficiency, effectiveness, and overall satisfaction, reporting on trends and insights.
  • Travel Requirements: Occasional travel may be required to attend meetings, provide on-site support, or participate in training sessions.

QUALIFICATIONS:

  • Bachelor's Degree: A minimum of a bachelor's degree is required.
  • Experience: At least one years of experience in Salesforce administration, sales analysis, or a related field. Experience with JD Edwards, Tableau, Microsoft Office (primarily Excel & Teams), and other program management software is highly desirable.
  • Salesforce Expertise: Demonstrated success in managing and optimizing Salesforce within a B2B environment.
  • Data Analysis Skills: Strong experience in analyzing sales data and generating actionable insights.
  • Relationship Management Skills: Experience building and maintaining relationships with internal teams and stakeholders.
  • Problem-Solving & Attention to Detail: A proactive problem solver who can address system issues quickly and effectively.
  • Communication & Collaboration Skills: Excellent verbal and written communication skills, with the ability to work cross-functionally and influence teams to achieve sales efficiency.
  • Customer-Focused: A customer-centric professional who is passionate about delivering exceptional service and driving sales efficiency.
  • Collaborative & Team-Oriented: A team player who works effectively across departments to ensure Salesforce supports business goals.
  • Proactive & Results-Driven: A results-oriented individual who takes ownership of Salesforce management and is driven to achieve high efficiency and effectiveness.
  • Detail-Oriented: Able to manage complex Salesforce configurations with a high level of accuracy and attention to detail.

Why Join Us:
  • Lead a key customer success function within a growing, innovative company.
  • Play a pivotal role in driving customer satisfaction and business growth.
  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic, fast-paced environment with a talented and collaborative team.

Benefits
  • Medical, Dental, Vision, 401(k)
  • Company paid life insurance
  • 10 company paid holidays
  • Vacation and personal time

Equal Opportunity Employer

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