Prescription Access Liaison (Finance)
Overview
Pharmacy Liaison - JPS Health Network Specialty Pharmacy
VytlOne (formerly Maxor National Pharmacy Services) is seeking a dedicated, compassionate and customer focused Pharmacy Liaison to join our amazing specialty pharmacy team at JPS Health Network. This is your chance to work in a specialty pharmacy that prioritizes a team-based approach, collaborating closely with providers and clinic staff, to ensure optimal care for patients. VytlOne manages the Specialty Pharmacy at JPS Health Network in Fort Worth, TX..
Job Summary:
An integral part of the care team, the Pharmacy Liaison will work independently and establish strong, credible relationships with patient, clinicians, and internal pharmacy staff to help provide high level, specialized prescriptive care to patients beyond the scope of routine pharmacy practice in a timely and professional manner.
Responsibilities
ESSENTIAL FUNCTIONS (These duties must be performed with or without reasonable accommodation. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position):
- Answer new referral intake and/or refill calls in a timely and professional manner.
- Accurately input new referrals and update information in designated computer systems as appropriate.
- Coordinate with referral source to obtain all necessary information to initiate services for new patient referrals.
- Enter new referral prescriptions into computer and have pharmacist verify accuracy of prescription entries.
- Contact patients to collect information necessary to establish and maintain pharmacy profiles completely and accurately.
- Communicate to stakeholders the necessary information to obtain benefit information, authorization, reauthorization, and reimbursement by e-mailing and scanning pertinent medical information.
- Discuss financial obligations with new patients.
- Address insurance issues that require alternate funding. Work with clinical staff and patient assistance personnel. Register and/or open patients with manufacturer reimbursement programs, as needed.
- Follow up on authorizations to ensure they are achieved prior to dispensing.
- Schedule dispensing calendar for new or refill customers.
- Set up shipping arrangements as needed.
- Assists in co-pay collections, which require communication with the patient.
- Review dispensing calendar and assist with the completion of all order entries and shipments each day.
- Assist the dispense technicians as needed regarding required refill requests that are discovered at time of dispensing.
- Assist in ordering medications and supplies, audit receipt of goods, review invoices to ensure correctness and route to appropriate contact.
- Gather medications and supplies, labels, and have shipments verified for correctness by the pharmacist.
- Follow up on any shipping exceptions to ensure patient is aware of any possible delays.
- Maintain accurate and complete patient records.
- Participate in pharmacy orientation programs, training programs, pharmacy staff meetings, in-services, and other programs as required.
- Participate in the Performance Improvement Process.
- Exemplify excellence in customer and client communication and service standards.
- Assist the dispense technicians as needed regarding required refill requests that are discovered at time of dispensing.
- Assist in compiling necessary reports and/or audit information.
- Assist in maintaining cleanliness and orderliness of the pharmacy.
- Maintains accurate and complete patient records.
- Participate in pharmacy orientation programs, training programs, pharmacy staff meetings, in-services, and other programs as required.
- Exemplify excellence in customer communications and service standards.
- Promptly report any allegations of impropriety to the Compliance Department.
- Comply with Maxor's Ethical Business Conduct policy and Maxor's Compliance Program.
- Remain free from exclusion under the OIG and SAMS Medicare/Medicaid lists.
- Complete required training, as assigned, within the established timeframes.
- Must be able to cope with the mental and emotional stress of the position.
- Maintain regular attendance in accordance with established policies and procedures.
- Perform other job-related duties as assigned.
Qualifications
Education: High School Diploma or equivalent. National and State Certified Pharmacy Technician license required
Experience: A minimum of two (2) years of Pharmacy Tech experience. A combination of prior Pharmacy Technician experience in a high volume, fast paced pharmacy required along with prior experience preferred.
Knowledge, Skills, and Abilities:
- Must be able to comply with the clients' occupational health requirements.
- Ability to follow established safety, infection control, environmental and isolation practices, and procedures always.
- Interpersonal skills required to interact effectively with patients and staff.
- Working knowledge of computer software including but not limited to software applications, data entry, EMR documentation, and email.
- Customer service experience.
- Flexible to address any pharmacy need that may arise, especially those that are unexpected or sudden.
- Ability to prioritize and self-manage workload.
- Ability to analyze information and identify inconsistencies.
- Continuous problem solving and quality improvement skills.
- Ability to operate various types of pharmacy computer software and equipment.
- Ability to access patient/drug information systems and accurately enter data into computer
- Excellent organizational and communication skills, both written and verbal.
Maxor offers a culture that promotes teamwork and where employees are valued as the Company's best asset. We work hard, but we make sure to have fun along the way, too. Competitive hourly pay, plus a great benefits package are available including:
- $850 individual, annual medical deductible
- $25 office visit copays;
- Low biweekly premiums;
- Company paid basic life/AD&D, Short and Long-term disability insurance;
- Rx, dental, vision, short-term disability, and FSA
- Employer-matched 401k Plan
- Industry Leading PTO Plan
- Pharmacy Technician Career Laddering Program
- And more!
To Apply: please go online at https://careers-maxor.icims.com/
VytlOne is an EOE, including disability/vets
