Sterilite Corporation
Customer Service Representative (Sales)
Passionate about the perfect order?Enjoy evaluating data to make multifaceted decisions and recommendations on how to proceed successfully?Thrive in a fast-paced dynamic work environment?Skillful in understanding the ins and outs of Supply Chain and Vendor Compliance requirements?
Then we are looking for you to be part of a Team servicing National Retail Customers working collaboratively with Sales, Traffic & Logistics, Planning & Forecasting and others to achieve business goals.
What will you do:
Handle a Customer Portfolio comprised of various Retailers Process orders from item set up to review of internal and external KPIs. Analyze large amounts of data Interpret and summarize complex documents Identify and resolve purchase order & service requirement issues Maintain customer files relative to order processing Customer Compliance Guides, Customer Requirements, Price files, Ship matrix, Customer Portal site links, process documentation. Address Claims, Customer Scorecard, OTIF, and Audits providing accurate concise research, findings, supporting documentation and suggestions for dispute resolution or corrective actions and how to prevent occurrence. Communicate with Retail Customer Contacts and internal contacts in Sales, Credit, Planning, Forecasting, IT, Traffic, and Logistics Departments. Not a Call Center; No selling or upselling.