Interra Credit Union
Learning and Performance Consultant I (Education)
Role supports the creation, development, and maintenance of learning and development programs in support of Interra's culture, strategy, and vision. Using sound instructional design methods, learner-centered design, and the application of varied modalities, position will apply Interra's learning and development framework to deliver on solutions that meet the current and future learning and development needs of the credit union.
EXPERIENCE
Minimum one year of experience in supporting and delivering role-based training to front-line participants, preferably in a financial services environment. Experience in a member/customer service position in a financial services company. Demonstrated teaching ability, particularly with adult learners is required. Extensive knowledge of credit union products, services, operations, systems, and mission. Knowledge of full Training Lifecycle, including needs assessment, course design, development, implementation, and assessment.
EDUCATION/CERTIFICATIONS/LICENSES
Bachelor's degree in Training, Organizational Development, or related discipline preferred.
INTERPERSONAL SKILLS
A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
OTHER SKILLS
Ability to create an atmosphere that promotes Interra's Core Values by maintaining a high level of personal integrity, presenting a friendly, enthusiastic, and professional demeanor while providing service to our members. Must be organized, dependable, and able to schedule, administrate, and deliver role-based learning programs. Understanding of learning solutions, content development tools and methodologies, including Captivate, Articulate, Snag It, Adobe Flash, Video Editing, Podcasts, Mobile Learning desired. Intermediate knowledge of Microsoft Office Suite of Products (Word, Excel, PowerPoint, SharePoint, Outlook). Prior experience with Learning Management System (LMS), with UltiPro a plus. Intermediate writing skills and attention to detail, with demonstrated ability to develop learning content which includes participation and facilitator guides and presentation materials. Ability to demonstrate credibility in role-based training as an effective subject-matter expert. Demonstrate a high-level of interpersonal savvy to build relationships with participants during and beyond learning activities.
PHYSICAL REQUIREMENTS
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel o site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
WORKING CONDITIONS
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise
MENTAL AND/OR EMOTIONAL REQUIREMENTS
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Equal Employment Opportunity and Affirmative Action
Interra is an equal opportunity employer committed to creating a diverse workforce.
Qualified applicants will receive consideration without regard to their race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or status as a protected veteran among other factors.
Accessibility Accommodation
Interra Credit Union invites all qualified and interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please contact HR@interracu.com and one of our Human Resources Consultants will contact you within 48 hours.