Agent (Security)
The Agent will perform a variety of assignments including concierge-level, residential, or event security, response services, basic driving, and investigations.
Essential Functions:
- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Provide the client with concierge-level security at the company location and/or events;
- Deescalate tense situations or individuals that may arise.
- Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
- Conduct quality investigations and complete investigative reports.
- Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
- Transport the client to and from company location and/or events.
- Secure the client's residential perimeter;
- Review CCTV, manage access controls, and respond to alarms, as needed.
- Identify and escalate equipment deficiencies/failures.
- All other duties, as assigned.
High School Diploma. Current CA Guard Card, CA Exposed Firearm Permit, and CA CCW, required.
Competencies:
- Concierge-level security services experience.
- Excellent communication skills (interpersonal, written, radio, cellphone, email, text, etc.).
- Professional demeanor and appearance.
- Experience with and working knowledge of access control systems, CCTV, alarm monitoring, etc.
- Successful problem resolution skills.
- Able to interact effectively at all levels and across diverse cultures.
- Able to manage and defuse difficult, stressful, and/or confrontational situations through effective communication skills.
- Able to multi-task and effectively manage competing priorities.
- Serve as a positive team member.
- Advanced observation skills; able to use sound judgment and make appropriate decisions.
- Computer knowledge; Microsoft Office.
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
- Exposure to sensitive and confidential information.
- Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
- Regular computer usage.
- Ability to handle multiple tasks concurrently.
- Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
- Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.
- Frequent sitting, standing and/or walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
- Some lifting and moving up to 10 pounds and occasionally up to 25 pounds.
- Work in environments and under conditions that require carrying authorized weapons and ammunition, the use of protective gear and devices, and awareness of personal safety and safety of others.
- Close and distance vision and ability to adjust focus.
- Travel, as required.
