Sr. Customer Service Representative (REQ651) (Finance)

Description

Sr. Customer Service Representative

Maryland Heights, MO

Spartech offers a competitive salary, incentives, and benefit programs!

Spartech, LLC, headquartered in Maryland Heights, Missouri, has over a dozen locations throughout the United States. We have a broad customer base with extensive product offerings and technologies. Many of our materials are used in products you might see every day - for example if you start your morning with a single serve yogurt, the container you ate from may be made from one of Spartech's products or the refrigerator where the yogurt was stored could have Spartech products in its interior features. More unique uses of our products can be seen in military or security applications, for example in fighter jet canopies or bullet resistant windows. From routine daily-life to life-saving applications-we make a difference. Our broad scope of products and services keep our environment interesting and challenging with a culture focused on success. If you want to make a difference in a fast-paced environment with a company large enough to offer you room to grow but not so large that you become "just a number", Spartech might be the ideal company for you.

The Senior Customer Service Representative is the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service function is to serve as the face to the customer providing value added services that grow our business. Individuals in this position respond to and manage internal and external customer requests, orders, concerns, suggestions and complaints. Internally, the Sr. CSR interacts, gathers information and coordinates related activities with sales staff, production planning, logistics, technical services and external vendors. The majority of contacts are customers, although there is frequent contact with a supervisor to obtain advice or additional authority to resolve issues. The Sr. CSR must handle multiple product lines and manufacturing facilities and must take responsibility to continually develop and use sound judgment in decision making and problem solving. As representatives of Spartech, individuals in this position are required to follow and communicate Spartech business practices to customers and demonstrate the Spartech Code of Conduct, ethics and values on a daily basis. Spartech and customer information must be kept appropriately confidential. This position requires working independently and ten years of experience in Customer Service.