Capitol Federal Savings Bank
Customer Service Associate - Part Time (Sales)
Assist customers with all types of account transactions including teller transactions. Advise customers on company products and services in order to meet their personal financial goals. Responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and Bank associates assuring a positive experience and minimizing wait time.
Availability Needed: Week 1: Monday, Wednesday, Friday 12:45pm-7:15pm, Saturday 9:45am-4:15pm
Week 2: Monday, Wednesday, Friday 12:45pm-7:15pm, Sunday 9:45am-2:15pm
Performs teller transactions as defined by the Bank. Balances cashbox daily to ensure accuracy in transactions and notifies supervisor regarding any offages. Participates in the rotation of vault duties, including the daily balancing of the vault when it is used.
Assists customers with opening all types of retail accounts and safe deposit boxes as defined by the Bank and branch management. Performs maintenance on existing accounts.
Use every customer contact as an opportunity to advise and cross-sell customers about additional services or programs that might benefit them.
Performs branch opening and closing duties as assigned.
Performs other duties as assigned.
Participate in proactive team efforts to achieve departmental and company goals.
Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
Requirements