Medical Transportation Management

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Program Director (Finance)



What Will Your Job Look Like?

The Program Director ensures overall contract compliance for the program and oversees the day to day operations for the site. The Program Director ensures all tasks are completed reliably, timely, within an efficient manner and with proper customer service.

What You'll Do:

  • Lead team of direct reports and non-direct reports to ensure business outcomes and contract goals are defined and met

  • Establish and maintain a strong working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner to the satisfaction of the contract and MTM

  • Act as a mentor to new employees and assist with the development of team members

  • Learn, understand, and manage all aspects of the contracted program

  • Plan continuously for growth and issue resolution

  • Review service delivery to ensure that the most appropriate and effective methods are in place for the program

  • Responsible for building required documents, reports and work plans as needed

  • Maintain up to date knowledge of the Americans with Disabilities Act

  • Maintain working knowledge and abilities of the MTM system

  • Identify and manage stakeholder expectations during all phases of the contract

  • Present monthly and annual reports, plan reviews, and work in a consultative manner

  • Provide high quality customer service

  • Represent the organization by embodying the defined culture and MTM Brand Ambassador behaviors

  • Must conform to MTM's HIPAA standards

What You'll need:

  •  Bachelor's degree

  • Willing to accept relevant experience and specialized certifications in lieu of a Bachelor's degree depending upon contract specifications (Certifications can include: COTA, OT, PT)

  • 8+ years of previous leadership or supervisory experience

  • 5+ years of experience managing an operation (Management of a multi-site operation preferred)

  • 3+ years of professional experience working with individuals with disabilities

  • Familiarity with the assessment process and making final determinations for eligibility

  • Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults

  • Experience conducting information-gathering relating to ADA Paratransit eligibility

  • Experience in all phases of the employment process (recruiting, hiring, training, coaching, termination)

  • Experience with contract implementation

  • Experience managing complex contracts with SLA's and government compliance

  • Experience managing employees at all levels of the organization

Even better if you have...

  • Master's degree preferred

  • Experience with Lean processes; Six Sigma certification, preferred

  • Contract compliance experience, preferred

  • Ability to follow through on service issues, troubleshooting problems and concerns, complaints, and education

  • Maintain a positive attitude when interacting with the client, staff, applicants and their caregivers

  • Strong interpersonal skills that allow effective working relationships with a diverse group of people

  • Intermediate level of proficiency or above with the Microsoft Office Suite (Outlook, Word, PowerPoint & Excel)

  • Ability to acquire knowledge on additional programs and software's

  • Excellent communication skills

  • Excellent organizational and multi-tasking skills

  • Ability to interact effectively with individuals of varying levels of disabilities

  • Ability to work flexible hours and adapt to a rapidly changing environment

  • Ability to handle confidential information in a professional manner

  • Knowledge of the public transportation system & services

What's in it for you:

  • Health and Life Insurance Plans

  • Dental and Vision Plans

  • 401(k) with a company match

  • Paid Time Off and Holiday Pay

  • Maternity/Paternity Leave

  • Tuition Reimbursement

  • Leadership Mentoring Opportunities

Salary Range:

Max Salary: 130k

Min Salary: 100k

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.

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