Position Summary Everyone is a leader at Guardian. As an Individual Markets' team member, you're at the heart of business operations. If you thrive as a member of a dynamic team, are highly accountable and motivated to improve and deliver the customer experience by contributing to team and company success.... we want you to join our multi award-winning team. You will have the opportunity to be creative, innovative, and champion ideas that impact individual and team results. At Guardian, we respect work life balance and offer the opportunity for mobility and working remotely. You Will
Uphold Guardian's Core Values - We Do the Right Thing, People Count, and We Hold Ourselves to Very High Standards
Put the customer first and are the face of Guardian to our customers and end-users with a professional, positive attitude
Strive to provide superior products and customer service
Work effectively individually and build collaborative relationships that are mutually respectful
Uphold Guardian's commitment to ethical business practices
Demonstrate intellectual curiosity, take calculated risks, and exercise innovation
Proactively look at new and different ways of approaching work
Take ownership of personal growth and career development
Embrace diversity and inclusion
Strive to achieve superior results through high performance and execution excellence
Have an opportunity to make a difference and contribute to team outcomes
Serve as a liaison between the business, testing, and development teams across multiple initiatives
Leverage SME knowledge of business operations across multiple initiatives to ensure vision, goals, and objectives are established and achieved.
Apply an Agile mindset and behavior to effectively collaborate with agile team and stakeholder(s).
Make critical decisions regarding functionality and priority across operations and project teams with a focus on delivering value.
Provides leadership in problem solving by applying insight derived from a highly developed skill and knowledge base and coordinates impacts and dependencies across application teams
Generate and lead new projects and initiatives with an emphasis on cost reduction, operational efficiency, and service excellence
Create, maintain, and utilize reporting and analytics to drive business improvements with an emphasis on service excellence and efficiency
Work in conjunction with technical partners to identify and prioritize defect fixes and system enhancements
Provide support to drive comprehensive systems testing to ensure operational readiness
Assist with planning and review of system test plans and verification of results
Support the roll-out of new technology programs and relationships
You have
BA/BS degree or equivalent work experience
5 plus years of experience in Insurance or other financial service industry preferred
Analytical problem solver with the ability to see the big picture, root cause and quantitative analysis
Experience analyzing business area quality and productivity standards and making recommendations to management
Able to coach associates to be proficient in a variety of business processes/business lines
Communicate and collaborate with a diverse range of people at all levels of the organization to solve problems
High level of discretion and independent decision making with minimal leadership assistance
SQL query or business intelligence reporting experience a plus
Identify, recommend, and implement process improvements
Prioritize and deliver exceptional results to meet business and organizational goals
Reporting Relationships
As our Implementation Operations Lead, you will report to our Head of Complex Product & Policy Services
Location
Bethlehem PA or Remote depending on candidate.
Travel
0-10%
Our promise Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. We offer
Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
Competitive compensation package.
Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
Life and disability insurance.
A great 401(k) with company match.
Tuition assistance paid parental leave and backup family care.
Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
Employee Resource Groups that advocate for inclusion and diversity in all that we do.
Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.