Copy Of Billing Coordinator - Hospice and Palliative (Finance)

Homeland Hospice and Palliative Care is looking for an experienced Billing Coordinator who is a team player with excellent customer service skills and an effective communication with clients, Medicare and/or insurance providers, payers, and peers; has a basic understanding of Medical Billing Terminology and Processes; is detail-oriented and proficient with time and data management and able to work independently; is able to multi-task while managing phone-based interruptions; has excellent problem-solving skills with the initiative to re-evaluate for accuracy; is patient and persistent in managing receivables from a variety of sources to ensure timely payment; and is adept with computer-based billing software, or able to quickly learn new technology, and proficient with Microsoft Office 365 based programs.

Homeland offers the following benefits to their employees:

Competitive Pay Rates.

Excellent Benefit Options, with little to no cost for full-time employees and low co-pays, including Health, Vision, Dental, Prescription, LifeLock Protection, and 401K with matching.
Generous First Year Paid Time Off.
This is a Full-Time, Monday through Friday position, working 8:00 am - 5:00 pm, based in our Hospice office.

The Billing Coordinator is responsible for managing accurate, timely completion and submission of the billing, collections, and accounts receivable functions of the organization. A critical component of this role is to demonstrate the agency's culture of compassion, accountability, and results by displaying the highest standards of integrity, superb follow-through, consistency, first rate customer service and exceptional client satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING. Other duties may be assigned.

Primary duties

Demonstrates support for the agency's mission statement to promote quality, efficient,
comprehensive, and effective patient services.
Accurately processes and bills Medicare, Medicaid, private payers and patient claims in accordance with payer requirements and organizational policy.
Maintains comprehensive working knowledge of government billing regulations including Medicare and Medicaid regulations and serves as a resource for organizational personnel.
Monitors, both timely and routinely, aged accounts receivables and resubmits bills to overdue accounts, submits seriously overdue accounts to collection agencies for collection, and prepares bad debt reports for the Homeland at Home Director of Finance & Operations.
Maintains ongoing accurate documentation of outstanding receivables.
Verifies accuracy of patient insurance information in EMR.
Communicates directly with insurance(s) to determine benefits and assure timely reimbursement of services.
Runs and analyzes all billing reports and works with agency personnel to resolve billing issues. Interacts timely with EMR vendor to resolve unclear billing issues as needed.
Verifies all services are billed timely by comparing billing reports to census reports.
Routinely checks for Medicare ADR's and assists in the printing of documentation requested.
Participates in the appeal process for denied claims.
Scan all mail into the Hospice Billing Drive.
Post all payments to payment log and send working cash receipt reports to Homeland Center Accounting Department.
Open, sort and post all patient payments to individual patient record in EMR.
Post electronic payments to open receivables in to EMR.
Gathers, collates, and reports key billing information to the Homeland at Home Director of Finance & Operations and the Hospice Director.
Alerts appropriate team members regarding late or missing documents required for billing.
Performs insurance verification and authorization when required.
Assists with accurate and timely completion, submission and follow up of:
Notice of Elections (NOEs)
Hospice Item Set (HISs)
Audit & cost reports
Always maintains the confidentiality of patient and organization information.
Establishes and maintains positive working relationships with patients, payers, and other customers.
Participates in the maintenance of workplace safety.
Participates in performance improvement activities, as needed, and assigned.
Performs other duties as assigned by the Homeland at Home Director of Finance & Operations and the Hospice Director.

Resource Utilization

Assure proper maintenance of records per agency guidelines.
Maintains regular attendance.
Functions independently but seeks and accepts guidance from the Homeland at Home Director of Finance & Operations and the Hospice Director.
Complies with local, state and federal laws and agency policies and procedures.
Conducts all activities in a professional and ethical manner.

Customer Service

Demonstrates the highest degree of customer awareness by seeking out opportunities to identify and meet the needs of internal and external customers.
Treats each person as an individual with respect and dignity.
Is receptive to questions and criticism and willing to offer assistance.
Demonstrates genuine concern and empathy.
Consistently performs all of the above in a friendly, courteous manner.
Maintains accountability for client satisfaction throughout service.

Quality/Performance Improvement

Participates in the performance improvement process by finding opportunities for continuous monitoring and identification of client outcomes, intra/interdepartmental and environmental concerns.
Displays a willingness to utilize problem solving techniques to insure appropriate interventions and resolutions.
Assists and serves on committees and projects as requested.

Human Relations

Must maintain a professional attitude and demeanor and is able to communicate effectively and relate courteously and cooperatively with clients, caregivers, colleagues, supervisors, co-workers and all others.
Must be able to demonstrate optimism, enthusiasm and willingness to work constructively with other health care team members and reflect concern for the well-being of clients and employees.
Interacts with all staff in a positive fashion supporting the mission and vision of the organization.

REQUIREMENTS:

Education/ Skills

High school diploma or equivalent.
Proficient computer skills in business applications.
Possess strong written, verbal, and presentation skills with diverse populations.
Ability to apply problem-solving techniques to assigned duties.
Ability to multi-task effectively.
Ability to collect, interpret, and/ or analyze complex data and information.

Experience

Minimum age requirement of 18 with high school diploma or GED.
Minimum of one (1) year of home care/ home health billing experience.

Licensure, Registration, and Certification

Valid driver's license and reliable transportation that is insured in accordance with Pennsylvania state requirements.
Medical Billing Certification (preferred)
Satisfactory references from employers and/or professional peers.
Satisfactory criminal background check.
Access to reliable internet access outside of the work setting.

Homeland at Home is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.