Hospitality Concierge/Butler (Personal Services)

Job opening: Part - time Butler (Fridays and Saturdays, 10:00AM - 6:00PM) at Brandywine The Sycamore, located in Shrewsbury, NJ
Do you want to be part of a TEAM that changes lives?
You can really make a difference in somebodys life. It's a nice feeling. You can bring joy and make them light up, especially when your presence gives them joy. They notice when you arent there when you walk in and a resident says, Oh my god, were so happy youre here! Or, I missed your smile. The residents really become your extended family.- Brandywine Living Team Member

Do you find joy in providing experiences that go above and beyond expectations?

Does being a part of a team that provides the highest degree of personal attention and customer service sound good to you?

Do you enjoy working and collaborating with others?

If you answered yes to all of these questions, then Brandywine Living is the place for you! At Brandywine, we create a fun, safe and caring environment where our residents enjoy their lives in beautiful surroundings with new friends.

Essential Duties:
? Meets with managers on a daily basis to discuss any new admissions, concerns, changes, etc.
? Reviews residents room prior to admission to ensure room is clean and in acceptable move-in
condition.
? Contacts appropriate departments as needed i.e. housekeeping, laundry, maintenance to
address any resident needs or concerns.
? Greets and escorts new residents to their apartment, orient/escort resident around
unit/environment; introduce team members; and orient to the building.
? Reviews concerns and needs of all residents on a daily basis. Follow up to ensure residents
needs/requests were met.
? Performs Quality Checks to ensure residents are enjoying their meals.
? Perform light duty maintenance when needed such as changing light bulbs, checking cable
boxes, etc.
? Reviews and organizes resident requests and plans responsibilities for the following day
? Acts as liaison between resident and departments to meet overall needs of resident.
? Guides residents through their adjustment period ensuring their new home is comfortable
making the move an enjoyable experience by promoting utilization of programs and services.
? Addresses any issues and/or difficulties as they arise. Seeks the guidance of Unit Manager for
any assistance required.
? Maintains an open and ongoing dialogue/relationship with residents, families and other team
members. Assures successful communication with team members for vital and rewarding guest
experience.
? Ensures all follow up issues are addressed from the resident to the appropriate team member.
? Review menus and collect choices for all meals for the following day for Room Service program.
? Collect and deliver room service selections from dietary department to resident rooms as
requested.
? Collects orders for Serenade Dining Room for lunch and dinner; picks up food orders from
dietary, serve in Serenade dining room and break down dining room post meal.
? Manage magazine subscriptions for Serenade Unit
? Manage and distribute daily newspapers
? Coordinates daily cocktail hour with Dining Services and serves on Serenade dining room prior
to dinner.
? Call residents daily to ensure all service needs are met
? Assist with touring Serenade unit during marketing tours
? Coordinate trips out with Escapades department and will be responsible for some driving
duties
? Distribute Escapades calendars to rooms and review
? Review common areas for housekeeping needs and complete as needed
? Ensure all pantries, common areas, hallways, living rooms, dining rooms are tidy, clean and
organized at all times.
? Works with hostess and communicates daily regarding Serenade unit operations and resident
needs

WE CARE ABOUT YOU
We care about your health

Medical, Dental, Vision, & Prescription Plans for eligible employees

We care about your future

401(k), short-term disability, long-term disability, life insurance, tuition reimbursement, and commuter benefits for eligible employees

We care about you having time off with your family

Dependable and flexible work schedules

Holiday Pay for eligible employees

QUALIFICATIONS:

High School Diploma or GED

A valid state drivers license and at least 5 years of licensed driving experience

Minimum two years work experience/training in hospitality and/or customer service required

Excellent leadership, communications, interpersonal and customer service skills