Sr. Systems Administrator, Salesforce- Remote (Biotech)

Under supervision of a manager, the Salesforce Sr. Systems Administrator is part of a team that is responsible for providing ongoing business support for issues, data and configuration updates, and system enhancements within Salesforce. The Sr. Systems Administrator will work with other team members, sales teams and sales leadership to ensure the system is working as it should and is meeting the business' needs. The Sr. Systems Administrator handles all levels of troubleshooting and system fix. Additionally, they own org health and system maintenance.
The Sr. Systems Administrator is responsible for systems administration, custom development, standard and ad-hoc reporting, analysis and insights, associate training and project management of system design, testing and implementation.
The Sr. Systems Administrator is often involved in areas such as acquisition integrations, sales KPIs, and special projects as assigned, and may also work with System Implementers & Support Partners (third parties) and sales teams during Salesforce deployments, training, and post-launch support.

Primary Accountabilities:

• Set technical standards for the development and integration of Salesforce

• Lead design sessions and communicate design options to the team(s)

• Design, code, unit test, system test, performance test, debug, implement, and support Salesforce and integrations when required

• Ensure development teams (internal or external) follow best practices when programming or documenting solutions. This includes creating standards and documentation and leveraging processes to ensure all development staff follow the same technical standards and guidelines.

• Review and provide feedback on technical designs

• Conduct code and declarative configuration reviews

• Identify options for potential solutions and assess them for both technical and business suitability; determine nature and scope of changes to existing applications for enhancements and other changes

• Conduct proof-of-concepts/prototypes for new technologies/solutions

• Self-educate to maintain system certifications and proactively pursue additional relevant certifications

• Functions as Tier 2 and Tier 3 CRM Support contact with the ability to handle advanced requests and site administration changes

• Play a role in the development and execution of Salesforce integration plans for new acquisitions; designs the data migration strategy and performs data integration analysis and cleanup

• Lead efforts to maintain system wide data cleanliness for accurate reporting

• Manage special projects, analysis, processes and assignments between sales and other departments (operations, marketing, finance, etc.)

Required Qualifications:

• Bachelors' degree, required (technical or business preferred)

• Masters' or MBA degree, preferred

• 5+ years of work experience in Salesforce systems and sales, or an equivalent combination of training and experience required to complete the essential functions/job responsibilities of this position

• Certifications needed: Salesforce Administrator, Advanced Administrator, 

• Preferred certifications: Platform App Builder, CPQ Specialist 

• Advanced knowledge of CLM tools such as Docusign or Conga Composer, Conga Contracts for Salesforce and Conga Sign

• Familiar, at a high level, with APEX and Visualforce development languages

• Expert level understanding of the Salesforce Product Suite, including Sales Cloud, Service Cloud, Experience Cloud, CPQ, Quip, Pardot, Einstein Analytics, and Field Service Lightning, as well as the Force.com Platform

• Extensive experience with Salesforce configuration, including flow, process builder, workflows, validation rules, and security controls

• Experience defining business requirements, writing user stories, and providing detailed Salesforce system and functional designs

• Experience in documenting current state business processes and system designs using process flow diagram tools, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs

• Experience in designing and developing software components and having a strong background in database design and system architecture

• Experience integrating Salesforce with different business systems, as well as working with integration tools 

• Experience with Lightning, Visualforce, Apex Controllers, Triggers, Batch jobs and standard Salesforce components.

• Advanced understanding of the Salesforce.com data model and how and when to create custom objects vs. using Salesforce out-of-the-box functionality

• Integration experience using both Web based technologies (Soap, Rest) and Integration/Middleware tools 

• Experience with Release Management, Source Control, and Deployment concepts and technologies such as ANT, SFDC Metadata API, Jenkins, Git (Code Commit) and DevOps in Salesforce environments

• Experience with installing, managing, and using various AppExchange packages 

• Advanced knowledge of Microsoft Office suite (Word, PowerPoint, with emphasis on Excel)

• G-Suite Experience (preferred)

• Project Management experience, a plus

Individual Competencies:

• Adaptable: Responds to change with a willingness to learn new ways to accomplish work.

• Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results. 

• Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.

• Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.

• Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.

• Problem Solving: Gathers and analyzes information to generate and evaluate solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.

• Collaboration: Works collaboratively with others to achieve group goals and objectives.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:  

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.

• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.

• Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.

• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Safety:

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. 

• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. 

• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results. 

• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. 

• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcomes.

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