Front End Supervisor (Administrative)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
● Establish and maintain a professional environment, ensuring the best possible experience for
customers and sales associates, including on weekends and holidays as needed
● Ensure compliance with company policies and procedures through proper handling of all
transactions and corresponding documentation (i.e. refunds, check approvals)
● Issue associate discounts, price overrides, gift certificates and any other transactions requiring
supervisory involvement
● Train and supervise all Sales Associates and Secondary Front End Associates
● Supervise on all front-end policies and procedures
● Schedule to ensure proper coverage at the front end/service desk
● Coordinate immediate pre-screening of all applicants by store management
● Maintain merchandising standards for register end caps and inboards
● Maintain neat, organized and safe front end/service desk area
● Communicate to store management all corporate, associate, and customer issues on a timely basis
● Properly handle damages and returns daily according to established company procedure
● Operate a cash register, as needed
