ServiceNow CMDB Architect (Architecture)

• Manage ServiceNow Discovery/ETL jobs, application service models, define and monitor CI data health reports dashboards
• Build CMDB data integrations and automated orchestration workflows
• Work with application and data owners toward data standardization and standard data model
• Maintain and ensure adherence to CMDB technical design standards
• Communicate effectively with business stakeholders and technical team members
• Support other ITSM processes such as Incident, Change, and Asset Management to consistently align to CMDB process and data requirements
• Own the execution and continuous improvement of the IT Configuration framework including governance and control standards, processes, and procedures
• Own responsibility for client technical deliverables including client design documents
• Enforce systems design and architectural standards, maintain best practices, and drive the core principles throughout the systems delivery lifecycle
• Work with customer managers, architects, subject matter experts, solution designers, and senior levels stakeholders
• Collaborate with a larger group of business SMEs, solution, and technical architects to elevate technical direction for the delivery of high-performing, transformative solutions
• Maintain ServiceNow certifications with the latest delta exams
• Achieve additional certifications as dictated by changing business needs
• Establish self as a technical liaison working to drive comprehensive solutions across the entire portfolio of stakeholders
• Other duties as assigned

• 5+ years of experience in Information Technology
• 4+ years working with designing/developing technical solutions for ServiceNow CMDB
• Proven expertise in ServiceNow implementations, acting as a Solution Architect
• 3-5 years of related experience in developing ServiceNow, programming JavaScript, IT service management, or other related technologies
• Experience with core ServiceNow applications and related modules, including REST APIs and integrations
• Experience in Agile SCRUM methodology and delivery
• Prior experience as a Web Developer and familiarity with scripting languages including JavaScript, JQuery, HTML, and CSS
• Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4 certification
• Ability to work in a team environment, prioritizing deliverables in changing landscape
• Expert knowledge of JavaScript
• Excellent communication skills and the ability to provide and receive constructive feedback, always remaining positive and focused on the goal
• Ability to decompose complex topics and experiences to explain them using whiteboards.
• Experience running workshops, building out strategic roadmaps, and being able to defend architectural and technical deliverables
• Experience working with customers to understand requirements and implementing information technology solutions/initiatives/service automation
• Excellent oral and written communication skills to readily translate complex technical information to non-technical audiences

• Bachelor's degree in computer science, Management, Information Systems or related discipline or equivalent combination of education.
• ServiceNow certifications - System Administrator  - CSA

• Experience with other ServiceNow modules:
• GRC
• HRM
• Employee Center Pro

• Active Public Trust or the ability to obtain a Public Trust
• Pursuant to a government contract, US citizenship is required