MP Nexlevel
Desktop Support Analyst L1 (Administrative)
Summary of Position:
The Desktop Analyst will be responsible for maintaining user uptime and improving computing experiences through effective remote problem identification and resolution. Will also be responsible for providing exceptional customer service. This person will receive tickets indicating a user support request, and will identify and resolve issues. The requests may involve working with other resources and vendors to deliver effective support services. The Desktop Analyst will then provide ongoing technical support and follow up with clients. Will provide maintenance of the computer desktop and mobile environments, resolving problems, installing hardware and software, and supporting the internal IT helpdesk. Also responsible for administration and internal support of the company's PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.
Essential Education and Qualifications:
Preferred Skills:
Physical Demands: