Data Quality Specialist (R&D)

We are seeking a detail-oriented and proactive CRM Data Cleanup Specialist to join our team for a short-term project. This entry-level position is crucial for improving the integrity and accuracy of our customer relationship management (CRM) systems, which are used for ticket management and sales/marketing. The ideal candidate will be responsible for updating customer information, ensuring data accuracy, and conducting research to further verify our database.

Key Responsibilities

• Update Customer Information: Update customer status, contact details, and other relevant information in the CRM system.
• Compare Multiple Data Sets: Analyze and compare data from various sources to ensure consistency and accuracy.
• Research and Update Contact Information: Conduct online research and make phone calls to verify and update customer contact information.
• Merge Duplicate Data: Identify and merge duplicate records to maintain a clean and efficient database.
• Work with management to resolve questions about data and confirm quality of work.
• Data Verification: Help create an ongoing process for users to communicate changes in Customer/Contact information

Qualifications

• Strong attention to detail and organizational skills.
• Excellent communication skills, both written and verbal.
• High level of proficiency in Excel.
• Ability to conduct online research and make phone calls professionally.
• Basic understanding of CRM systems and data management.
• Proficiency in using AI tools for data analysis and content creation is a plus.
• Ability to work independently and as part of a team.

Education and Experience

• High school diploma or equivalent; some college coursework preferred.
• Previous experience in data entry or customer service is beneficial but not required.

If you are passionate about data accuracy and eager to contribute to our team's success, we encourage you to apply for this exciting entry-level opportunity!