Director of Sales (Marketing)
Job Responsibilities
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and/or meet the physical demands.
As a Director of Sales, you will be responsible for executing sales strategies to maximize hotel profitability while maintaining customer satisfaction, and meeting or exceeding planned revenue objectives for occupancy and average daily rate (ADR) and directly supervise associates in the Sales department and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Your specific duties in this role will include:
- Develop new strategies and uncover new business to generate sales
- Identify, qualify and solicit new business to achieve hotel revenue goals.
- Ensure the best opportunities are closed for the hotel based on market conditions and hotel needs
- Approve business opportunities
- Up sell each business opportunity to maximize revenue the hotel.
- Ensure a timely response to incoming group sales leads
- Maintain an understanding of the overall market(s), including competitors' strengths/weaknesses, economic trends, supply and demand, etc.
- Increase overall hotel occupancy by adhering to group ceilings and restrictions on the group calendars
- Manage and develop relationships with key customers; ensure VIP acknowledgment while on property
- Work with VP of SMR, General Manager and Revenue Management to ensure proper pricing, appropriate transient and group mix and implementation of sales strategy
- Ensure effective resolution of guest issues that arise bringing issues to the attention of property leadership team as appropriate; respond as needed
- Act as liaison between the hotel and customer throughout the event sales process.
- Create event information and manage communication to successfully carry out events.
- Ensure the collection of payments from customers, assist with any issues that arise
- Ensure the accommodation of clients special needs
- Assist with the development of the hotel's marketing and sales plan based on the hotels position and strengths within each market segment
- Represent company at various community organization meetings to promote hotels.
- Use property event surveys to analyze, identify and implement opportunities for improved customer service.
- Prepare internal and external correspondence, i.e., contracts, proposals, group resumes, event orders and rooming lists as needed.
- Maintain current and accurate filing system; Maintain accurate records of sales activities.
- Perform a variety of administrative tasks including maintaining department budget, processing department payroll and handling any accounting and purchasing functions.
- Answer all incoming phone calls in a friendly, courteous and timely manner using the appropriate greeting
Job Requirements
We are looking for a self-motivated Director of Sales with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication, interpersonal and presentation skills.
Specific qualifications for the role include:
- Three to five years related experience; Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.
- Sales leadership experience required
- Hotel software (MARSHA, Delphi, FOSSE, SFA, Quick Group, One Yield) knowledge is preferred
- Solid organizational, time-management and prioritization skills
Benefits
As a Director of Sales with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.
Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.
- Competitive pay
- Comprehensive benefit packages
- Hotel room discounts at our locations around the globe
- Discounts on food and beverages
- Professional development and advancement opportunities
