Federal Reserve Bank (FRB)
Technology Manager - Marketing and Communications (Finance)
As a part of the nation's central bank, the Federal Reserve Bank of Kansas City supports a stable financial system. We work across diverse communities throughout our region and nation to foster understanding in our economy, the payments system, and financial institutions for people from all walks of life.
Together, we serve the public and each other in an innovative environment that values the highest ethical standards. Here you'll find support to develop, united in a clear and common purpose with a diverse team.
The Federal Reserve Bank of Kansas City is looking for a technology and people leader to join our Public Affairs team and further our mission of working in the public's interest to support economic and financial stability. You will play an important, influential role in setting the technology strategy for the Kansas City Fed's communication channels, including websites, economic data survey applications, the Kansas City Fed's employee intranet, email marketing software, and a variety of other applications.
You will lead an accomplished team of product owners and be an essential strategic partner to the Bank's information technology and application delivery teams, including developing the strategic roadmap for communications and marketing technology, setting the budget, and monitoring spending. Also, you will oversee technology projects large and small, ranging from new site launches to prioritizing features and enhancements, all with a focus on creating great digital experiences that share Kansas City Fed content.
Roles & Responsibilities
Along with the PA leadership team, sets the strategy and vision for communications and marketing technology to ensure it is designed in a way to support audience growth and extends reach of the Bank's content and brand where applicable. This includes applying marketing and audience-centric technology principles to Bank products to improve and sustain content performance, grow influence, trust, and confidence in the Kansas City Fed, and provide important financial access and economic education content to the public.
Provide leadership, priorities and staff development to a team of product owners. Recognize the full potential of employees and provide them with needed resources, experiences, and other support. Attracts, motivates, coaches, and retains strong performers.
Be the primary relationship partner for PA to Bank and Federal Reserve System information technology partners, including the application delivery and information security teams. This includes sharing the vision for Public Affairs technology initiatives, developing technology and capability roadmaps, leading release planning, monitoring resources, and providing technical oversight for all Public Affairs technology products. These include, KansasCityFed.org, FederalReserveEducation.org, the Bank's intranet, CRM software, survey applications, and other applications, microsites, and back-end databases and processes.
Maintain a strong focus and awareness of our audiences.
Ensure Public Affairs technology products follow all applicable controls and compliance standards and processes. Interact with department and Bank management throughout the System to resolve escalated issues and provide recommendations related to business, technical, budgetary concerns.
Develop tools and processes to support technology rollouts, adoption, engagement, continuous improvement, and user onboarding.
Represent the Bank's official position to outside parties including member bank's management and Board of Directors, other Reserve Banks, vendors, contractors, consultants, other industry professionals, and the public.
Stay informed about the latest IT and digital communications technologies, applications, and industry standards, including CRM practices, content management systems, and Agile processes.
Qualifications:
Bachelor's degree from an accredited college or university in field related to department functions or equivalent combination of education and experience.
Typically requires six or more years of work experience within related information technology field, which includes either four years of relevant technical leadership experience at the Bank or relevant leadership experience in another organization, or an equivalent combination.
Knowledge of budget and accounting principles and systems; knowledge of the Federal Reserve's PACS accounting processes desired.
Effective problem solving and analytical skills.
Accomplished project management skills, to include organization, planning, and execution.
Broad knowledge of department, Bank, and/or System operations, regulations, and policies; currency with broad technological direction and industry best practices for IT organizations.
Good strategic vision and focus.
Highly proficient written and verbal communication skills, including the ability to communicate in an articulate manner to a wide range of audiences.
Effective customer service and interpersonal skills, including the ability to work effectively in a team environment; motivate and work through others to accomplish tasks; and deal honestly and directly with others.
Experience and expertise in key technology disciplines used within the Federal Reserve System.
Incumbent must be fully vaccinated against COVID-19, unless the Bank grants an accommodation based on a medical condition or sincerely held religious belief.
Certain eligibility requirements apply.
Our Total Rewards program offers benefits that go beyond the basics featuring:
Market-leading Medical, Dental, and Vision Insurance
Tuition Reimbursement
401k/Thrift Plan
Pension Plan
Flexible Spending Accounts
Life Insurance
Vacation & Personal Time
Paid Holidays
Parental Leave
Adoption Assistance
Onsite Fitness Center (Kansas City location)
Onsite Cafeteria
Onsite Garage Parking at No Cost
Additional Convenience Benefits, Discounts and More…
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The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.