IT Manager (Information Technology)

Before Applying:
This position is domiciled in Clive, IA and is not available for remote work. Candidate must be able to reliably commute to the worksite on or before their expected start date.
About The Wittern Group
The Wittern Group is a mid-size manufacturer of controlled dispensing solutions. We are committed to providing innovative and high-quality products to our customers.

Position Summary

The IT Manager is responsible for overseeing the organization's IT infrastructure and ensuring its smooth operation. This role will involve managing on-premise data center, cloud infrastructure, network administration, server administration, storage administration, phone system, security, and supporting the Enterprise Resource Planning system (cloud hosted). The IT Manager will also be responsible for desktop support, disaster recovery planning, and setting service level agreements across various infrastructure functions.

Key Responsibilities
Infrastructure Management:
Manage on-premise data center and cloud infrastructure.Administer network, servers, storage, and phone systems.Implement and maintain robust security measures.Support the Enterprise Resource Planning system.
Service Level Agreements:
Set and monitor service level agreements for various infrastructure functions.Ensure timely response to and resolution of IT issues.
Proactive Monitoring:
Implement proactive monitoring tools to identify potential problems.Respond promptly to issues to minimize downtime.
Equipment Management:
Replace and update equipment as needed to support business operations.Manage hardware and software assets.
Desktop Support:
Provide technical support to end-users.Troubleshoot hardware and software issues.
Disaster Recovery Planning:
Develop and maintain comprehensive disaster recovery plans.Test and update plans regularly.