Client Production Associate Level 1 (Finance)

SUMMARY

Organizes, manages, and executes the production responsibilities for client selections. Prioritizes, performs and completes daily, weekly, monthly and ad hoc processes of one or more clients. Functions as a liaison for production issues and related questions among client management team and other internal and external contacts. Maintains positive, professional working relationship between CDS Global and our clients. 

ESSENTIAL FUNCTIONS

• Maintains confidentiality of CDS Global and its clients' proprietary information.
• Manages assigned account(s) to fulfill client requirements utilizing established departmental procedures.
• Analyzes, sets up, and schedules production selections on complex systems. Reviews, balances, and processes output. 
• Serves as liaison for production work between Client Management and other internal and external contacts.
• Organizes, coordinates, and assumes responsibility for assigned client production requests with various departments throughout CDS Global.
• Monitors assigned accounts to verify, troubleshoot, and problem solve for clients production work.
• Invoices client according to contract specifications.
• Maintains comprehensive knowledge of applicable CDS Global systems.
• Interacts in cooperative and professional manner with all levels of employees, clients and/or vendors in team oriented environment.
• Organizes tasks and resources to complete production and/or projects and meet deadlines according to established departmental procedures.
• Continually learns and applies new information in fast-paced, dynamic technical environment.
• Provides assistance to other team members and departments.
• Adheres to CDS Global attendance policies; reports to work station as directed.
• Follows all CDS Global ergonomic and safety policies.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Attends training and/or onsite classes as required.
• Focuses on process improvement for assigned accounts.
• May occasionally work extended hours.
• Performs additional duties as required or requested.

EDUCATION AND/OR CERTIFICATION, SKILLS AND LICENSING

• High School or equivalent.
• Successful fulfillment industry related experience, preferably with CDS Global. See the Client Production Associate Career Levels document for specific level requirements.
• PC knowledge and skills. Successful experience working with email, word processing and spreadsheet software (e.g. Outlook, Microsoft Office).
• Math skills. 
• Verbal and written communication skills. 
• Experience analyzing and making decisions on a variety of tasks frequently requiring discretion, judgment and initiative.
• Demonstrates experience identifying and resolving business situations, determining most effective and/or efficient actions.
• If required to travel, has access to transportation requiring a valid driver's license, proof of safe driving record, and active insurance.

What you can expect when you join CDS Global:

• Full time benefit eligible employees reimbursement up to $750 per month for qualified expenses relating to Child and Dependent Care
• Our competitive benefit packages include two options for our Medical Health Plans: High Deductible and Traditional.  We also offer comprehensive Dental and Vision plans. 
• In addition, we offer generous PTO, Holiday Pay, Basic/Voluntary Life and Accidental Death and Dismemberment insurance, Short & Long Term Disability, Wellness and Tuition Reimbursement Programs. 
• Our 401(k)-retirement saving plan allows you to start contributing immediately to your retirement account. 
• CDS Global will provide eligible employees with paid parental leave for new parents. 

At CDS Global, our mission, vision, and values aren't just statements on a wall — they guide everything we do, and we're proud to share them with every potential team member:

MISSION 

Create positive outcomes by inspiring employee growth, empowering client success, and delivering innovative solutions for all those we serve.

VISION 

Be recognized as the trusted world leader in intelligent solutions—seamlessly elevating relationships and empowering those we serve to achieve their boldest endeavors.

VALUES

Integrity: We uphold honesty, transparency, and accountability in all we do.

Innovative: We embrace bold thinking and leverage technology to fuel growth, progress, and solutions.

Excellence: We pursue world-class quality and continuous improvement in everything we do.

Collaborative: We harness the power of teamwork, leveraging diverse perspectives to create smarter solutions.

Curiosity: We seek knowledge, challenge ideas, and explore new possibilities.

Compassionate: We lead with empathy, respect, and a commitment to making a positive impact on everyone we serve. 

Equal Opportunity Employer  - Veterans/Disabled
 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.

We strive to create an environment that brings the power of diversity to life.

Post Offer, Pre-employment background check(s) conducted on qualified candidates.
Post-offer, pre-employment drug/health screening(s) required for some positions.
Equal Opportunity Employer  - Veterans/Disabled

Job Recruitment Scams Warning

It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Hearst and/or its affiliates. These messages have been offering fraudulent employment opportunities to applicants and often asking for sensitive personal and financial information.

Please note that these communications are fraudulent. They do not originate from Hearst or any brands owned by Hearst nor are they associated with the Hearst recruitment process.

• Hearst (or any of the organizations that recruit on our behalf) will never ask for any money or payments from applicants, at any point in the recruitment process.
• All individuals who are successful in gaining an offer of employment from Hearst, whether directly or indirectly, are always required to go through a formal recruitment process, which will always involve a virtual or in person meeting with a Hearst employee or representative.

The FTC has issued helpful guidance about these types of scams at https://consumer.ftc.gov/consumer-alerts/2021/04/dont-let-job-scams-block-your-path-forward.

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