Distribution Technical Writer - Lakeland (Creative Design)

The purpose of this position is to provide clear, concise communications to Distribution managers and associates.  This includes documenting policies, procedures, and processes, as well as change management materials to implement such processes.  It also includes researching and understanding Distribution Operation's processes and systems to develop communications.

Additional responsibilities include:

•   design and develop SharePoint sites, design user training on how to navigate the SharePoint sites, serve as the subject matter expert for Distribution SharePoint sites and design and develop SharePoint sites for other business areas
•   develop, create and maintain tools for analysis and documentation (i.e. summaries, reports) and Key Performance Indicators (KPIs) and
• assist the Distribution Personnel and Policies Manager with department responsibilities.

The responsibilities listed on this posting are not intended to be all-inclusive and additional responsibilities may be assigned as needed.
 

• be at least 20 years old
• have a valid driver's license and authorization to drive a company vehicle (on or before his or her start date in the position)
• Bachelor's degree in a Business, IT, Journalism or Technical field or equivalent experience
• three years of business experience with a focus on technical writing or analytics
• successfully complete a battery of assessments administered by Selection and Performance Measurement (before his or her start date in the position)
• have a willingness to travel, sometimes overnight.
• have a willingness to work a variable work schedule including nights, holidays, and weekends
• have knowledge of English language
• have technical skills
• have interviewing and listening skills
• have strong written communication skills
• have strong verbal communication skills
• have strong reading comprehension
• have time management skills
• have good business judgment
• have good analytical and problem-solving skills
• have ability to work independently and be a self-starter
• have ability to edit and proofread documents
• have interpersonal skills
• have creativity, insight and intuition skills
• have ability to be detail orientated
• have ability to multi-task and demonstrate time management skills (plan, organize and follow-through on tasks)
• have ability to be exposed to and manage confidential information and sensitive matters

• have computer skills – proficient using computer applications including Microsoft Word, Access, Excel, Power Point, Outlook and SharePoint.

• Bachelor's degree in a Business, IT, Journalism or Technical field
• Four or more years of technical writing experience and analytics
• Any project management certification such as Certified Associate in Project Management (CAPM) or Project Management Professional (PMP)