Uncle Giuseppe's Marketplace
Customer Service Clerk (Administrative)
Open and maintain customer loyalty accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
The Customer Service clerk will maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and assessing customer needs
Will answer incoming calls and identify and assess customers' needs
Will build sustainable relationships of trust through open and interactive communication
Will handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Follow communication procedures, guidelines, and policies of our store
Resolve customer complaints via phone, email, mail, or social media
Greet customers warmly, assist customers with their accounts, orders, refunds, exchanges and questions
Process payment transactions
Other duties and functions as assigned
Requirements
HS Diploma or equivalent; any college classes a plus
Proven customer support experience
Must have excellent customer service skills with a least one year of experience working in a retail customer service role
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of customers
Ability to multitask, prioritize and manage time effectively
We offer a comprehensive benefits package including medical, dental, vision, 401(K), 50% off lunch, 25% off in store shopping and more!
Visit us online at www.uncleg.com