Collections Manager (Education)
Manage the overall collections process while cultivating a positive work environment. Ensure all collection processes and procedures are adhered to and reported against in a timely, accurate and efficient manner for the Portfolio Management and Executive Management Teams. Sustain excellent levels of customer service in collections both with external residents and internal employees. Maximize collections percentages. Review, monitor and approve all delinquent accounts prior to being placed with Collection Agencies and Attorneys.
ESSENTIAL DUTIES AND RESPONSIBILITIES
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS AND ABILITIES)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position manages clerks within one region in the department and is responsible for the performance management and hiring of the employees within that region
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
We are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law. We are also a Drug Free Workplace. Qualified applicants will also be required to pass a drug screening before receiving an offer or beginning employment. Refusal to submit to testing will result in disqualification of further employment consideration.