Caesars Entertainment
Restaurant Manager- (Ruth's Chris at Harrah's) (Finance)
• Maintains high levels of customer satisfaction by building relationships with the guests (through table touches, greetings or warm farewells) and encourages employees to build relationships with the guests. Resolves customer complaints and/or service deficiencies by listening to the guest, responding with sincerity, and using appropriate service recovery tools. Uses tools such as Avero to analyze business trends and employee performance.
• In conjunction with the Food and Beverage Operations Director, develops ideas to maximize revenue and/or reduce expenses, outlining goals and objectives.
• Making sure that the restaurant and/or bar are in compliance with the Health Department Regulations and Standards and maintain the "A\" grade. Knowledge of Health Department Rules and Regulations.
• Maximizes employee morale through leading by example in demonstrating Spotlight 5 behaviors to both guests and employees and provides the tools, guidance and support needed to enable all restaurant employees to give world class guest service.
• Conducts individual and team QIT, CIP's, EOS/SFS, Step 1 and Buzz sessions and uses the Harrah's coaching cycle in giving both positive and corrective feedback.
• Follows and enhances departmental and restaurant specific policies, procedures and sequence of service.
• Additional duties as requested by the Food and Beverage Director.
REQUIRED SKILLS:
• Must have a positive and professional interaction with all casino/hotel departments.
• Consistently demonstrates excellent communication and facilitation skills.
• Assists co-workers as needed.
• Proficient in Microsoft Word, Excel, Power Point and Outlook E-mail programs.
• High school diploma or equivalent required. College degree preferred.
• Minimum five years high-volume Food and Beverage experience.
• Minimum three years supervisory experience.
• Must be congenial and have neat, professional appearance with good personal hygiene.
• Must be reliable and conscientious.
• Possess the ability to interact (in English) with guests, co-workers and supervisory staff.
• Must be accuracy and detail oriented.
• Strong interpersonal and communication skills.
• Ability to act quickly and exercise good judgment under pressure and/or conflict situations.
• Knowledge of current PC software including word processing and spreadsheets.
• Proficiency in Point of Sales systems(i.e. Micros, Infogenesis)
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
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