Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.Our vast array of services - educational, employment, vocational, residential, habilitative and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.Salary Range: $90,000 - $100,000 per year; commensurate with experienceEssential Functions:Leadership & Time Management
Interviews, hires, evaluates, and supervises all staff members.
Trains supervisors to perform to contract specifications.
Observes, manages, and provides feedback to all staff to ensure accurate job completion.
Ensures compliance with dress code and personal hygiene standards for self and staff.
Works cooperatively with HR and job coaches to sustain employment for individuals with disabilities.
Ensures timely, accurate completion of time studies, evaluations, and employee communications.
Acts as supervisor if the backup system fails.
Meets with supervisory staff regularly to facilitate process improvement.
Facility Cleaning and Maintenance Standards
Complies with all Agency policies and procedures and follows contract specifications.
Oversees day-to-day operation of assigned contract.
Observes work performed during all shifts on a regular basis.
Assures a high level of quality in performance of all work.
Resolves quality issues through a quality control program and staff training.
Establishes inspection procedures and guidelines for supervisors.
Reviews and responds to inspection/deduction reports.
Presents ideas and recommendations to Regional Area Manager/Director of Operations based on contract needs.
Schedules general maintenance services.
Safety & Compliance
Conducts safety training and implements safety procedures and policies.
Assures SDS book is current and chemical list updated.
Complies with and ensures staff compliance with all building and security requirements.
Passes and complies with CPR/First Aid training.
Operational & Contract Management
Establishes job task schedules per contract specifications.
Receives and acts on reports and requests from contracting office personnel.
Prepares schedules and maintains daily time records for staff.
Maintains payroll and supply costs within budget.
Manages inventory and orders supplies and uniforms with approval of the Regional Area Manager/Director of Operations.
Attends meetings with government, facility, and customer representatives.
Analyzes, reviews, and suggests solutions to operational challenges.
Available within one hour during normal working hours and within two hours after hours to respond to contracting officer.
Roving Assignments
Serve as interim site-level Project Manager when a regular Project Manager is out due to vacation, leave of absence, or vacancy.
Deploy rapidly to designated locations and provide immediate oversight to ensure uninterrupted custodial, logistics, TFM, or grounds maintenance operations.
Conduct operational assessments and maintain contract compliance during temporary assignments.
Communicate with corporate and regional leadership to report operational challenges, site conditions, and transition needs.
Collaborate with HR and recruitment to support onboarding and transition of newly hired Project Managers.
Be flexible with scheduling and willing to travel between sites on short notice.
Communication Skills
Establishes and maintains positive relationships with government facility staff.
Accepts service requests and, with Regional Area Manager/Director of Operations approval, provides service based on agreement.
Effectively mediates conflicts that arise between employees.
Keeps Chimes Regional Area Manager/Director of Operations and corporate office aware of ongoing issues, accomplishments and future projects.
Staff Development & Training
Provides onboarding and on-the-job training to all site-level staff.
Conducts regular refresher training on safety, equipment, and green cleaning standards.
Ensures compliance with CIMS, SDS, and customer-specific training requirements.
Supports professional development through collaboration with the Regional Manager.
*Duties, responsibilities, and tasks may change at any time with or without noticePhysical Abilities Needed to Meet Work Demands:
Ability to stand or walk for long periods of time
Ability to go up and down stairs
Ability to reach above the head, bend, kneel, stoop, and crawl
Ability to lift, carry, and push up to 50 lbs. as needed
Ability to work in dusty spaces or adverse weather conditions
Ability to see details on the floor, above the head, or on surfaces
Ability to work in a loud environment
Job Competencies Needed for Success on the Job:
Leadership & Time Management
Ability to supervise and develop others
Ability to make decisions and solve problems
Ability to be flexible and dedicated to quality and customer service
Facility Cleaning and Maintenance Standards
Ability to maintain confidentiality
Ability to demonstrate integrity and ethical standards in job performance
Ability to comply with all building, security, and company policies and procedures
Safety & Compliance
Ability to work in a constant state of alertness and with safety always in mind
Ability to react immediately to emergency situations
Ability to understand and comply with safety procedures and environmental requirements
Ability to operate machinery without posing a safety hazard to self or others
Ability to use and care for equipment properly
Operational & Contract Management
Ability to work independently and collaboratively with others
Ability to plan, implement, organize, and prioritize
Ability to manage multiple tasks effectively
Ability to maintain and submit reports, logs, and other paperwork in a timely manner
Ability to analyze data and recommend corrective action
Ability to use technology for completion of specified job duties
Ability to manipulate numbers
Ability to complete tasks in a timely manner with numerous interruptions
Ability to attend work regularly and remain on site for scheduled shift
Ability to work a flexible schedule as required
Communication Skills
Ability to communicate effectively with employees and government staff
Ability to read, write, and speak (communicate and relate information) English
Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
Ability to attend and participate in training and work-related meetings
Ability to provide guidance, direction, and technical support
Other requirements:
Valid driver's license from state of residence and ability to drive
License must have been valid for at least 3 years
If driving a 15-passenger van, must be at least 25 years old
Acceptable driving record as determined by Agency's insurance carrier and by Chimes DC policies and procedures
Secret Clearance preferred, or able to obtain and maintain clearance
US Citizenship required
Essential Personnel: This position is designated as essential. This means that when the facility is facedwith an institutional emergency, employees in this position may be required to remain at thework location or to report to work to protect, recover, and continue operations at the facility. Education:
Preferred professional training or certifications such as Project Management Professional (PMP), Registered Building Service Manager (RBSM), or related custodial and facilities management certifications highly desirable.
College degree preferred, High School diploma or equivalent required.
Valid CPR/FA certification preferred
Knowledge of green cleaning principles and CIMS certification requirements
Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS, Otuvy (fka. Cleantelligent)
Knowledge of regulatory standards and facility management
Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens.
Experience:
Minimum of Five (5) years' experience in managing a workforce providing services on a contract of similar scope and size.
Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications.
What's in it for you? Total Rewards (For Full-Time Employees = >30 hours/week):
Competitive Pay
Medical, Dental, and Vision Insurance
Tuition Reimbursement options
Flexible Spending Accounts (Health, Dependent, and Transportation)
Life Insurance
Disability Insurance
Paid Time Off
403(b) with Employer Match
Employee Recognition Programs
Employee Referral Bonus opportunities
Discounts through "Tickets at Work"
Discounts on Verizon mobile service
And More!
Want to learn more?To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.