Park Place Technologies
Support Center Analyst (Information Technology)
Support Center Analyst
The Support Center Analyst answers inbound calls and emails from customers, and internal parties, requesting service for issues affecting their environments. Consistently delivers an excellent customer experience, employing business standards, gathering all required information from the customer, or internal parties, to entitle and create new service requests. The analyst will enter all necessary information into the ticketing system, ensuring appropriate next steps are completed before progressing to the next incoming request.
What you'll be doing:
What we're looking for:
Education:
Travel:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Operations