MANAGEMENT CONCEPTS
Coaching and Human Capital Manager (Education)
The Coaching and Human Capital Manager is responsible for supporting the Services Department, Coaching and Human Capital Division. The Manager will coordinate work among the project team to support the delivery of human-capital and coach-related internal and external facing projects. The Manager will build and maintain a national pool of high quality, International Coach Federation-credentialed coaches to support the delivery of current and future coaching services. The Manager will collaborate with Services Department team members including Human Capital Director and Program Managers to oversee the development and implementation of uniform methodologies, processes, and artifacts in support of internal and external projects. Further, the Manager will review existing scientific and industry research to support best practices for the Coaching Practice.
The Coaching and Human Capital Manager performance will be measured by the number of new qualified coaches identified for various opportunities, the quality of the coaches, satisfaction of client organizations, positive experience of coaches during onboarding, successful coach-coachee matching, clear organization and maintenance of coach cadre database, initiative-taking and collaborative spirit, contributions to attaining new projects and business growth, billable contributions to client service, and timely completion of assigned projects.
DUTIES AND RESPONSIBLITIES :
1. Recruiting External and Internal Coaches
• Identify and recruit executive coach candidates required to meet current and future client demand for qualified external professional coaches
• Assist with the evaluation of executive coach candidates through an established process, including initial screening to match subject matter expertise and experience to identified needs, formal interview, and the coaching demonstration phase
• Guide the coach candidate through Management Concepts' internal on-boarding process that prepares coaches to accept coaching assignments, including orientation to company standards and procedures, while minimizing time-to-performance
2. Coach Cadre Management
• Oversee day-to-day operations of Management Concepts' Coach Cadre of executive coaches
• Participate in and/or conduct matching process (e.g., identifying potential coaches that meet coachee preferences to maximize delivery quality and determine coach availability)
• Analyze coach performance data for each engagement to identify strengths and areas for improvement
• Directly supervise and deploy up to five full-time executive coaches on client engagements
• Partner with Technology Division to implement Coaching Management System
3. Human Capital Project Support
• Apply practical knowledge of leadership development, talent management, career development and organizational development.
• In partnership with Marketing, Sales and Services, develop materials to support the Human Capital client projects, strategies, proposals, website, social media and other thought leadership as requested
• Contribute to bid and proposal efforts by supporting the development of technical approaches
4. Proposal Support and Business Growth
• Gather and input all required coach information into proposal template, including creation of tables and resumes, and coordinating with marketing department to develop relevant graphics
• Support proposal writing and editing as needed, including compiling coaching data, providing metrics, and drafting response text
• Partner with Technology, Marketing and Sales Divisions to implement coaching eCommerce capabilities
• Occasionally join Management Concepts colleagues in client meetings or professional events in the DMV area as needed.
OthOther Duties
• Stay abreast of industry research and best practices to support Executive Coaching thought leadership
• Attend approved conferences and participate in related development opportunities
NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES :
• Familiarity with professional coaching and the International Coach Federation Core Competencies and Code of Ethics
• Familiarity with the principles of leadership and executive coaching (e.g., strengths-based leadership)
• Ability and willingness to objectively assess coach experience and coaching skills using an established checklist
• Excellent customer service skills
• Excellent oral and written communication skills
• Ability and willingness to provide feedback and make creative suggestions for improving work methods or recommending new services
• Ability and willingness to maintain confidentiality and use judgment and discretion as necessary
• Local to the DMV area and able to occasionally support client meetings or professional events in person as requested
EDUCATION AND EXPERIENCE REQUIRED :
• Bachelor's or Master's degree in Psychology, Organizational Development, English, or related field
• Completion of an ICF Accredited Coach Specific Training Hours course or Accredited Coach Training Program
• Experience providing professional coaching to managers, leaders and/or executives and/or having received coaching
• Recruiting and/or providing excellent customer service
• Conducting research, analyzing data, and gathering information in an organized manner
• Reading and interpreting scholarly research articles and studies
• Performing administrative tasks such as scheduling meetings and events, tracking information, and coordinating with others
• Creating and maintaining spreadsheets and/or databases
• Writing, editing, and formatting documents to ensure proper grammar and spelling
• Building relationships with internal and external stakeholders
• Managing multiple projects and priorities
• Working independently and as part of a workgroup or team
• Proficiency with MS Office Suite
PREFERRED EXPERIENCE:
• Demonstrated experience in talent management and development
• Coaching management platforms, coach matching systems, or coaching engagement applications
• Providing products or services to the federal government
• Responding to proposals