Hewlett Packard Enterprise
Senior Cloud Escalation Engineer (Project Management)
HPE is looking for a talented Senior Escalation engineer who will play a critical role within GreenLake Cloud Platform (GLCP) team that is helping drive HPE's GreenLake ‘as a Service' (aaS) initiative. GreenLake Cloud Platform is an internally developed innovative cloud-stack that powers various cloud solution to monitor, manage and run services for wired and wireless networks, Storage Arrays, and Compute Servers. Using various emerging distributed and cloud computing technologies, this platform brings the benefits of the cloud to various HPE products, delivering easy-to-manage cloud hosted solutions that enable customers to reduce operational cost. You will join this revolution!
You will be working internally with our Sales, TAC, Product Management, and Engineering teams, as well as externally with customers and partners, to troubleshoot, identify and resolve product or configuration problems and drive the resolution of issues.
Transparency is key and is achieved by providing timely and accurate updates to senior management regarding active escalations, as well as important detail on the status of the customer relationship with senior management.
What You'll Do
Who You Are
Our Minimum Requirements for This Role Are
Education
Join us and make your mark!
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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
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This role has been designated as ‘Edge', which means you will primarily work outside of an HPE office
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.