The CBORD Group, Inc.
Technical Support Generalist - Ithaca NY (Information Technology)
CBORD and Horizon are the world's leading providers of integrated technology solutions powering housing, access, foodservice, nutrition, eCommerce, and card systems for K-12 and higher education, acute care, senior living, and business campuses. Our success and growth is directly attributed to our DREAMteam. Our culture is built on integrity, respect for our people, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem solving, and learning agility drive our day-to-day actions.
The Technical Support Generalist is a critical part of the support team, responsible for supporting our customer base to ensure our customers receive an exceptional level of service from CBORD | Horizon and that their issues are resolved quickly. This team member will identify opportunities for continuous improvement and ways to improve the customer experience of CBORD | Horizon clients. The Customer Support department is responsible for support, analysis and troubleshooting to resolve technical customer issues via multiple channels, including voice, email, etc. The Customer Support department serves as the primary liaison between the client and CBORD | Horizon.
What You'll Be Doing
What You'll Bring to the Table
What's Good to Know
Who You'll Work with
Why Join the CBORD Horizon DREAMteam?
DREAMteam (how we refer to all of us) You're engaged and self-motivated. You think like an entrepreneur, constantly driving improvement and innovation. You act as a change agent. You're a team player contributing to a collaborative and diverse work environment. We question the status quo and so should you. You are accountable and focused and take smart risks. You're an extension of our talent acquisition team – always scouting top talent to join our team.
DREAMperks
Staying Healthy
Enjoying Time-Off
Eligible team members are granted with the following paid time off annually:
Planning for the Future
Make an Impact
This description is intended to be generic in nature. It is not intended to determine all specific duties and responsibilities of any particular position. Essential functions may vary on the specific tasks assigned to the position.
Apply and Join the DREAMteam
To view more amazing roles at CBORD and Horizon, visit our career pages at www.cbord.com/careers
Customer Support