The position of Deskside Support Technician - End User Computing (EUC) performs troubleshooting, repair, and preventative maintenance of end-user computing equipment and peripheral equipment at corporate locations. The candidate works on assignments of diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.Required Qualifications:
Candidate must be located within commuting distance of Fremont CA or be willing to relocate to the area. This position may require travel in the US.
Bachelor's degree or foreign equivalent is required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 1 years of Information Technology Experience
At least 1 years of experience in Install, upgrading and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
Resolve incidents and problems associated with EUC equipment
Perform reactive troubleshooting to identify potential incidents or problems effectively, and attempt to eliminate them occurring in the future
Support Authorized Uses connecting or attempting to connect to the corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
Provide repair and maintenance for mobile devices as needed
Provide software break/fix services and replacement of non-warranty assets for end users
Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
Provide warranty and break/fix support for networked printers and scanners
Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, directly attached printers, local printers, scanners, wireless networking, etc.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are not able to sponsor at this time.
Preferred Qualifications• Utilize problem management database and systems to track and report on customer calls and requests. • Communicate technical information to the technical and non-technical teams and customers. The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face-to-face.About US Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience managing global enterprises' systems and workings, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin