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Service Sales HSD - Southeast (Marketing)



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We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

Description

The Service Sales person will be responsible for directly selling post warranty maintenance and service support including bundled with new capital equipment (point of sale “POS”), warranty conversions, existing contract renewals and install base without contract coverage within the territory of the United States & Canada by understanding customer needs and appropriately positioning Elekta Care support offerings value to improve post warranty contract penetration. 

The HSD Service will be directly responsible for achieving financial targets in their territory by  managing the total selling process by partnering with the broader Elekta account teams (Region Service Manager, Service Directors,  Healthcare Acount Managers, National Strategic Accounts, or Sales Support Specialists for support during the selling process to ensure that all Elekta hardware and software Products  are bundled with Elekta Care maintenance support products.

 The HSD Service sales person  will also utilize  support and assistance from other Elekta functions to support customer interactions with product delivery, installation, customer service support, and ensuring customer acceptances are signed and customer payments are made according to the sales contract.

The HSD Service sales person will report directly to the Service Sales Director and shall work closely with the Zone VPs, business line VPs,  Healthcare Account Directors and National Strategic Accounts to ensure we have a clear engagement strategy with each account.

The HSD Service salesperson must sell and manage the entire Elekta Care portfolio within the assigned Zone/territory. This includes performing sales presentations, quotes and proposals and attending local, regional and national exhibits and trade shows as necessary. 

The HSD Service sales person is expected to be knowledgeable of the Elekta Service solutions portfolio so as to be able to nurture the existing installed base, evaluating and determining their current usage of Elekta Care solutions.  The HSD Service sales person will follow the Elekta Sales Methodology and be compliant in the use of the Customer Lifecycle Management (CLM) systems, including maintain CLM for use in monthly forecast calls with the Zones.

Responsibilities for the hsd software sales  -

  • Analyze the install base and provide recommendations on additional service opportunities to increase contract penetration and revenue.
  • Be the lead and direct service sales person for opportunities and fully manage the selling process.
  • Develop territory opportunity plan to support growing market share in each Zone territory
  • Working to ensure bundled service is being included in all Product offers.
  • Develop a targeted customer/opportunity list, manage sales interactions, participate in forecasting activities while actively promoting, presenting and demonstrating company solutions to customers and prospects.
  • Work with business marketing to help drive targeted customer sales campaigns to grow software pipeline.
  • Ensures that ALL customers, potential customers and leads within the assigned territory are routinely followed/ “touched” in a meaningful way as to develop after sales, and new socket opportunities
  • Documents ALL activity in the CLM in a timely and accurate manner to support pipeline development and forecast reporting.
  • Achieves unit/volume sales and appropriate product mix in the most profitable way as established though order and revenue goals by finance and senior management.
  • Efficiently utilizes travel and entertainment expenses to ensure the attainment of maximum coverage with minimum expense and communicate all travel plans and customer interactions with the appropriate leadership

  • Adheres and promotes the Elekta Sales Methodology, Elekta Business Governance principles, Elekta Values and the Elekta Sales Policy for the region.
  • Actively participates in providing prompt input for monthly, quarterly and annual long-term planning meetings as directed by the Zone VP and VP Service Vertical.
  • Coordinates and facilitates communication as necessary between the customer and prospect around order management, contracting, accounting and marketing questions.
  • Works with the account teams to develop metrics to gauge the success of the territory (i.e. pipeline development, orders in contract, won orders, accurate and timely documentation of sales behavior and activity in the CLM).
  • Articulates value propositions of new products and services offerings and assists in the selection of those best suited to customer's needs.
  • Maintains a professional working relationship with Service, Marketing, Product Management and Contract Administration to ensure the daily needs of our customers are being addressed by the proper resource.
  • Communicates with Service, based on established “chain of command” protocols,  to ensure any service issues are handled appropriately.
  • Submits monthly reports detailing activities, sales, volumes and expenses as requested.
  • Investigates and expedites any suggestions and complaints in accordance with company policies, procedures and quality system.
  • Conducts follow-up sales calls to all accounts to ensure satisfaction with all agreements reached during the engagement.
  • Performs other related duties as assigned or requested by sales management.

Apply Salary Minimum: 130000Salary Maximum: 130000

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